D
Dagny
Active since Jul 2025
2
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2 reviews10 months ago
3 days of no connection WebAfrica has WhatsApp messaging as customer service that has you transferred from agent to agent who don't know what to do
3 days of no connection WebAfrica has WhatsApp messaging as customer service that has you transferred from agent to agent who don't know what to do. I moved house on Monday 30/06/2025 and made arrangements two weeks prior to have installation done. Appointment was made for Monday and no installation was done. Upon messaging the WhatsApp number I was told my line was cancelled and no agent could explain why. I was advised that everything would stay the same and I just needed to pay R249 for installation that would be added to my monthly subscription. Installation was done on Tuesday 1st July 2025 at 12. I messaged agents from then till today 3rd July 2025 only to be told that a new order needs to be processed and payment and that it takes 24 hours to connect after the order is processed. This was after dealing with 12 agents for 3 days. Upon requesting for a manager to speak too, I was told that it will take 3 days before I can speak to a manager.
0 replies
10 months ago
GEPO was given a complaint in January 2025
GEPO was given a complaint in January 2025. When contacted in May, the complaint was not looked at. The member Nthabiseng Maleka who is assigned to the complaint is on leave most of the time and never returns calls. The receptionist is rude. They are aware of the phone numbers calling in and won't answer when they know who it is. Upon calling from a different number the call is answered. I was promised in May that I must wait till 19 June and the feedback I received on 24th of June is a blank document. I contacted the office and sent an email and no response. Till today I can't get ahold of Nthaniseng Maleka. The only time the member calls back is when I inform her that I will be reporting her on social media platforms. The member is aware that SARS is sending final notice messages for money that was not received. GEPF can not account for money that was owed to me but a directive was issued to SARS.
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