LS
Linda S
Active since Jul 2025
2
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0
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Reviews
2 reviews1 month ago
Thank you Andre and ...
Thank you Andre and Marike for such good service and pleasant experience!! Today is dream come true!!
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10 months ago
AUTO INVESTMENTS HATFIELD ZERO ACCOUNTABILITY - STAY AWAY.
AUTO INVESTMENTS HATFIELD ZERO ACCOUNTABILITY - STAY AWAY. I was referred to this “reputable” dealership as they only sell full service history, accident free and reliable cars. Here is my story. After consulting with the salesman Andre Botha, who indicated on how Auto Investments Dealers guarantee reliable vehicles due to their meticulous process of acquiring the vehicles, I bought a double cab Ford Ranger bakkie from them, end of April 2025. Non-disclosure and lying about full-service history. The day after I bought the vehicle, I discovered the incomplete service booklet and when calling the salesman, he indicated the vehicle's services are all on the Ford database to which I rep**** that I needed a copy of those services. A week later, enquiring about the number plates, I reminded them of the service record copies. The salesman indicated that there is a problem as nearly 90 000 km has not been documented. I took the vehicle back and indicated I wanted a refund or replacement as I paid R265 000 for a vehicle with a full service record. In addition to the sale, I had to pay for a replacement canopy since the one Auto investments had orchestrated, to make the sale, was in an appalling condition! After several letters to the manager and CEO of Auto Investments, they tried to appease and pacify me by negotiating an extra service to double check the vehicle to try and make up for their *****ulent mistake. I had no other option but to keep the vehicle as they refused to take the vehicle back, so I was forced to keep the vehicle. Apparently they bought the bakkie outside of the Auto Investments pool from a garage in Rustenburg without checking the details. Within the first 30 days of getting the vehicle back, the bakkie left me stranded 3 times. On all three occasions they(Auto Investments) collected the vehicle. First it was a broken starter, then a faulty fuel injector and the third time I do not even know what was the cause, as they indicated the car had no problem. The third time they collected the vehicle, I indicated I will not take it back. I tried letters, meetings and their complaints department to no avail. They did not give me a refund or replacement. The only feedback I received was that I am welcome to take legal action or go to the Ombudsman and I need to collect the vehicle. I definitely did not want a bakkie that has nearly half of the 175 000 km with NO service record. They insisted that they are in the right, because they repaired the faulty parts BUT they cannot repair the service record. Since there was no positive outcome regarding my complaints and I did not want this bakkie after the entire ordeal I was forced to sell the vehicle at a loss. Save yourself a lot of heartache and money, as I lost R 50 000 selling the vehicle with full disclosure on what happened, to a dealership due to the partial history!! Wolves in sheep’s clothing. Thank you, Andre Botha, Hannes Ungerer and most of all the “ethical” Stefan Venter for NOT doing the right thing and making what was supposed to be a very exhilarating and momentous experience, a total disappointing nightmare. I advise you all to stay clear of the "TRANSPARENT" Auto Investments Group!! They definitely do not care about their reputation as you will see their terrible trust index on Hello Peter.
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