TL
Thandiwe L
Active since Jul 2025
2
Reviews
0
Industries
Reviews
2 reviews8 months ago
Unreliable Insurance full of lies
I am typing this with the assistance of my daughter as I am a 69 years old lady. Who an insurance company called Alpha Insure, is trying to take advantage off. So I have an apartment at Park Avenue in Bloemfontein. The complex is managed by National Real Estate. So we all know that a couple of months ago, the country experience heavy rains. These heavy rains led to a roof leaks at the complex block where my apartment is. The leak led to a stain on the ceiling and the ceiling got damaged. As I should I told the care taker who also confirmed that alot other apartments were also affected and that I should claim with the managing agency NRE. Which I did with claim number ALPHA89373 . They sent out an assessor to evaluate. Which the person who evaluated, took down all the ceiling structure, and confirmed that they will come back in a few weeks to put up the new ceiling. Months went by, with no feedback. I then followed up with NRE, to my surprise I was told that my claim is rejected based on the assessor saying the damage wasn't caused by the leak in the roof and also the response that the NRE received was that there was no assessment done which there was as also confirmed by the agent Johan with NRE. So my question was, why did he say he will come back to finish he job? Why did he take down the whole ceiling structure if he was not going to finish the job. Meaning he damaged the ceiling even further. Again, why did I have to continuously follow up while they damn well know that they will not help me. Is it because I am a pensioner and no one can fight for me? I am furious. I pay my levies on time every month. For them to treat me like a no body.
1 reply
9 months ago
Lying and Unreliable MA
I am typing this frustrated and sad at the outcome of my complain with National Real Estate. I am a 70 year old lady who shouldn't be treated as if I don't have anyone to fight for me. I have an apartment at Park Avenue Bloemfontein and the complex is managed by NRE. As we all know, South Africa experienced heavy rains the past months. This lead to a leak in the roof of the block of my apartment. My apartment is on the top floor so this leak resulted in damaging the ceiling of the unit. I then reported this to NRE and they said they will claim from insurance. A few weeks past and they sent an inspector/assessor, who then took down the damaged ceiling and said they will sent out someone to repair the ceiling in the following weeks. Which never happened. when I followed up with NRE months later they tell me that the insurance declined my claim. When I read the rejections letter from the insurance, Alpha Insure, it says that they received various claims from the complex, they were unable to inspect all the units. So they listed the 3 units that they inspected which to my surprise, my unit wasn't there. And their reason to declining my claim or rather all the claims from the complex, is because the managing agent hasn't been maintaining the roof, this resulted with leaks. So the managing agent being NRE is to be blamed and is responsible for the damage. But NRE is blaming Alpha Insure. With this being said, I am left with an apartment with damaged ceiling and no one to take responsibility. Why did they send someone to take down the ceiling if their intent was not to fix it. I wonder if they treat all their clients like this or is it because I am an old lady and they are taking advantage. I am so frustrated
0 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
2 (100%)