National Real Estate
Claimed Business
National Real Estate
Claimed Business
14 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, National Real Estate receives overwhelmingly negative feedback, particularly from tenants in Bloemfontein and George. Recurring complaints center on deposit refund disputes, unexplained deductions, and hidden fees charged after vacating properties. Multiple reviewers describe rude and unresponsive agents, with specific staff members called out for poor communication and dismissive attitudes. Maintenance issues, such as unresolved ceiling damage, are left unaddressed despite insurance obligations. A small number of positive reviews praise individual agents at affiliated branches for going the extra mile, but these are vastly outweighed by dissatisfaction.
Performance(last 12 months):
TrustIndex
0
Ranking
#5
in Real Estate
NPS Score
-67
Recommended: Unlikely
Review Distribution
2.1|14 Reviews
May '25 - Apr '26
5(23.1%)
4(0%)
3(0%)
2(0%)
1(76.9%)
5(23.1%)
4(0%)
3(0%)
2(0%)
1(76.9%)
Frequently Asked Questions About National Real Estate
Based on recent customer reviews, National Real Estate receives overwhelmingly negative feedback, particularly from tenants in Bloemfontein and George. Recurring complaints center on deposit refund disputes, unexplained deductions, and hidden fees charged after vacating properties. Multiple reviewers describe rude and unresponsive agents, with specific staff members called out for poor communication and dismissive attitudes. Maintenance issues, such as unresolved ceiling damage, are left unaddressed despite insurance obligations. A small number of positive reviews praise individual agents at affiliated branches for going the extra mile, but these are vastly outweighed by dissatisfaction.
National Real Estate has a TrustIndex of 0 out of 10 on Hellopeter, based on 14 reviews in the last 12 months. Hellopeter has tracked National Real Estate across 163 total reviews. How is the TrustIndex calculated? →
Recent reviews (14)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceHM
Hlali M
1 reviews | Active since Jan 2020
3 Mar 2026, 07:49
Poor Service
Extremely poor service!!! I sent a proposal to William for a commercial space. He never responded to my message neither did he pick up my call. He's just not interested in assisting me. I am a potential tenant like any other person and don't understand why I should be treated unfairly.
Helpful (0)
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Hlali M
1 reviews | Active since Jan 2020
3 Mar 2026, 07:49
Poor Service
Extremely poor service!!! I sent a proposal to William for a commercial space. He never responded to my message neither did he pick up my call. He's just not interested in assisting me. I am a potential tenant like any other person and don't understand why I should be treated unfairly.
0
Replies (0)EM
Eveline M
1 reviews | Active since Jan 2020
18 Feb 2026, 10:07
NRE - NATIONAL REAL ESTATE BLOEMFONTEIN - WORST AGENCY TO RENT FROM
NRE in Bloemfontein is incredibly frustrating, especially when renting at Qalo Village. I hardly know where to begin, but I have paid a significant amount to this agency, including their administrative fees, deposit, and costs associated with extending notices, etc. My notice ended on December 31, 2025. To this day, I am still waiting for my refund. What makes it worse is that I left the property in excellent condition, completed the exit inspection report with the caretaker, only to be informed that maintenance was performed on items that were not included in that report from the start of my lease until the day I vacated. The items they claim to have repaired were not mentioned in the outgoing inspection, and instead of receiving the money they owe me, I am forced to fight for it and told that I have no option but to accept it as is. This is ********. The worst part is that I am not the only one experiencing this; I certainly won't be the last. Last week, Lucky told me to wait seven days for my payment. Today marks the seventh day, and when I inquired, I was informed that the EFT is processed according to schedules, and mine has not yet been completed but will be prioritized. Despite this, I know it will not be the full amount owed to me due to unknown deductions that I cannot account for and should not have to. I am extremely dissatisfied and want my money without any unnecessary deductions.
Helpful (0)
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Eveline M
1 reviews | Active since Jan 2020
18 Feb 2026, 10:07
NRE - NATIONAL REAL ESTATE BLOEMFONTEIN - WORST AGENCY TO RENT FROM
NRE in Bloemfontein is incredibly frustrating, especially when renting at Qalo Village. I hardly know where to begin, but I have paid a significant amount to this agency, including their administrative fees, deposit, and costs associated with extending notices, etc. My notice ended on December 31, 2025. To this day, I am still waiting for my refund. What makes it worse is that I left the property in excellent condition, completed the exit inspection report with the caretaker, only to be informed that maintenance was performed on items that were not included in that report from the start of my lease until the day I vacated. The items they claim to have repaired were not mentioned in the outgoing inspection, and instead of receiving the money they owe me, I am forced to fight for it and told that I have no option but to accept it as is. This is ********. The worst part is that I am not the only one experiencing this; I certainly won't be the last. Last week, Lucky told me to wait seven days for my payment. Today marks the seventh day, and when I inquired, I was informed that the EFT is processed according to schedules, and mine has not yet been completed but will be prioritized. Despite this, I know it will not be the full amount owed to me due to unknown deductions that I cannot account for and should not have to. I am extremely dissatisfied and want my money without any unnecessary deductions.
0
Replies (0)LN
Lusani N
1 reviews | Active since Jan 2020
14 Jan 2026, 18:40
Rude agents
Received a very bad experience with the agent , such a rude agent ever. How people should talk with clients/ customers should not be the same as how they talk to their puppies at home 😩😩 Ms Paula is the worst 👎🏽 bringing the image of company so low!
Helpful (0)
|Replies (0)LN
Lusani N
1 reviews | Active since Jan 2020
14 Jan 2026, 18:40
Rude agents
Received a very bad experience with the agent , such a rude agent ever. How people should talk with clients/ customers should not be the same as how they talk to their puppies at home 😩😩 Ms Paula is the worst 👎🏽 bringing the image of company so low!
0
Replies (0)KN
Khalid N
1 reviews | Active since Jan 2020
6 Jan 2026, 09:29
Mr khalid
I hv been renting with National real estate for more than 20years and I had some up and down in paying rent but now I owe them this January and I received a letter yesterday that I must move out from the apartment today and there still holding my 2 month deposit
Helpful (0)
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Khalid N
1 reviews | Active since Jan 2020
6 Jan 2026, 09:29
Mr khalid
I hv been renting with National real estate for more than 20years and I had some up and down in paying rent but now I owe them this January and I received a letter yesterday that I must move out from the apartment today and there still holding my 2 month deposit
0
Replies (0)KC
Kate C
1 reviews | Active since Jan 2020
19 Dec 2025, 14:19
National real estate will charge you even after vacating their premises worst ever company to deal with.
My advise if you want a place in Bloemfontein better avoid this company if you leave their premises they will charge you fees for no reason , Firstly moved to their premises GeraldanaHof in March 2025 has to clean the flat when I moved in in October received increase notification on rental, decided to move out mind you this agency you serve two months notice period if you want to move, 31 October vacated the premises in November received statement had to pay them R748 which was for water was also changed an out inspection service fee, December received another statement for R255 mind you am paying all the charges whereas am on the using their premises anymore again in December was told have arrears for R650 for cleaning services which don't understand who were they cleaning for cause when I first moved in cleaned the place myself and left it clean and don't think it's my responsibility to clean their premises , This national real estate is really taking advantage of its tenants not sure if their follow rules and regulations and know there is rental tribunal where they can be reported , feels like now tenants are punished for moving out of they flats
Helpful (0)
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Kate C
1 reviews | Active since Jan 2020
19 Dec 2025, 14:19
National real estate will charge you even after vacating their premises worst ever company to deal with.
My advise if you want a place in Bloemfontein better avoid this company if you leave their premises they will charge you fees for no reason , Firstly moved to their premises GeraldanaHof in March 2025 has to clean the flat when I moved in in October received increase notification on rental, decided to move out mind you this agency you serve two months notice period if you want to move, 31 October vacated the premises in November received statement had to pay them R748 which was for water was also changed an out inspection service fee, December received another statement for R255 mind you am paying all the charges whereas am on the using their premises anymore again in December was told have arrears for R650 for cleaning services which don't understand who were they cleaning for cause when I first moved in cleaned the place myself and left it clean and don't think it's my responsibility to clean their premises , This national real estate is really taking advantage of its tenants not sure if their follow rules and regulations and know there is rental tribunal where they can be reported , feels like now tenants are punished for moving out of they flats
0
Replies (0)CG
Christine G
1 reviews | Active since Jan 2020
16 Nov 2025, 19:26
Apex real estate service - Carin Groblaar abuse athourity us agent
The worst experience ever, regarding buying a house from Carin Groblaar n agent from Apex real estate agent. Dear friends my name is Christine Gilbert, im a co owner off a NPO - a non proftable organation Sinzani Sociale Development that assting people in need. I appled for a house through this lady that made the arrangement with the owners that i will pay occupation rent for the time being while i wait for my finallation of my RAF money to be paid out. Because accourding to my lawers that it would have being 2 to 3 months. So accourding to that we made the nessesary arrangements and payments even on that stage the lawers from Van Rooyen were nice and asure me that i just have to contact them if there is going to be any changes or that it mite take a little bit longer.The first month no problem, because i receive money from my lawers im not always sure if it would be late or early. Because of that i said to the owner that i will see if i can't make a dubble dep for Oct and Nov uswell because i dont want her to wait. I did'nt say im going to i said i will see if i cant. Us our organation also helping people to get back on there feet i put in a couple with a son and daugther to stay there till the deal is finalized, a place they can call home. The firts month realizing that everthing were looking ok, till u want to bath no warm water, want to swich on the lights no lights. Asking about it i whas told they had the same problem then it works and then it doesnt. According to the owner its a new geyser that they installed, maybe its the thermostate or element ok R753.00 later its not that. R2000 Later to realise that who ever installed it installed it wrong and that its going to cost between 3500 and 4500 for the guy to turn it or to fixed it. Then i was ask to make the nessesary arrangement for them to be home for the COC people to come and test the electrisity and see what els is wrong to be fixed. U heard right to be fixed, so i whas under the impression that they are going to fix everything that needed to be fixed because i need that sertificate. Just to find out that they not there to fix anything but there to give a quotation, off everything that needed to be fixed. The hall house need to be rewire, the panels need to be changed and and, ok and when will that happen when the owner pay's it. Ok so i paid the second month occupation rent, remember thats alo the month i said i wanted to see if i cant give november month uswell. But unfortunate i could'nt, and this owner has being arrasing me since 5 'clock the sunday morning to make another dep. And because off i did'nt the next message state that she want that people out by tuesday because she is still the owner off the house, i told her sorry its not going to happen i just payed u for the month plus i payed a dep uswell. To make a long story short. I phoned the lawers to cancel the deal because ur taktic's are not going to work with by threating me that ur going to put that people out off the house so that i must pay, because unfortunate the organation have other responsibillity's uswell not just u. Now this is were the popo hits the fan when the agent comes in. I felt because this whas a matter between the owner and me that i whas still prepared to pay her her commistion because it had nothing to do with her, but whas i wrong. Im going to sue the living hell out off them, suddenly i receive a foto off me with a message that people need to be carefull of me because im a ****mer and a *****. Trashing my name by friends and family. And she cant believe its white people thats doing that ****ming people for free accomadation really. Now my queston would u have done the same if i would have being black would if u. According to u blacklisting me so that nobody must help me and everybody must no who i am. And according to u this whas'nt my first time apparently 3 or 4 time really. But im still the one walking, its'nt that u dont no were i live is it. Who de hell carin give u the right to threaten people that they will lose there vendors or lisenses if i came to there place because im the biggest ***** that u no. Im sorry u don't aprove off my reaction to ur action, because not u or ur scare tactix are going to work. Arrasing the people i thought i did good, switching off the electrisity while u gave them 7 day's. I hope before god that u have anough money to pay for the womens medication that comes from the cape that needs to be in a fridge. But u slander my name with no proof, hurting my credability. Its a week now and my lawer is still waiting for the contrac why is that. When im done with u all for the pain and suffering u put that people throug and a daughter that are righting exsames, the only thing that u will be selling if ur lucky would be a 6 x 9 jail sell. U could have gone on with ur sherade off threating people and nobody would have notice it if u could have just given me time to look for them another place, but no u had to go and blacklist me. Because my lawer are going to request all files or documentation regarding that property because u are not going to tell me that i whas the.only one intrestate in it. Its easyear to scare someone to pay the commition of 50thou than it is to scare them to pay 650thou is'nt it. I want that womens lissen, she think she can say what ever she wants, abusing her athourity because she's a agent without proof accusing u off being something ur not, while ur organatation stands for helping people. So please people do not be intrestade in property 57 Elg Boulevart odendaalsrus, because if its not the owner who arrase u for more money its the agend trashing ur name. SO DUE TO THE FACT THAT U BLACKLIST ME, U WILL MAKE SURE THAT THAT PEOPLE GET A PLACE TO STAY THAT U WILL PAY FOR.
Helpful (0)
|Replies (0)CG
Christine G
1 reviews | Active since Jan 2020
16 Nov 2025, 19:26
Apex real estate service - Carin Groblaar abuse athourity us agent
The worst experience ever, regarding buying a house from Carin Groblaar n agent from Apex real estate agent. Dear friends my name is Christine Gilbert, im a co owner off a NPO - a non proftable organation Sinzani Sociale Development that assting people in need. I appled for a house through this lady that made the arrangement with the owners that i will pay occupation rent for the time being while i wait for my finallation of my RAF money to be paid out. Because accourding to my lawers that it would have being 2 to 3 months. So accourding to that we made the nessesary arrangements and payments even on that stage the lawers from Van Rooyen were nice and asure me that i just have to contact them if there is going to be any changes or that it mite take a little bit longer.The first month no problem, because i receive money from my lawers im not always sure if it would be late or early. Because of that i said to the owner that i will see if i can't make a dubble dep for Oct and Nov uswell because i dont want her to wait. I did'nt say im going to i said i will see if i cant. Us our organation also helping people to get back on there feet i put in a couple with a son and daugther to stay there till the deal is finalized, a place they can call home. The firts month realizing that everthing were looking ok, till u want to bath no warm water, want to swich on the lights no lights. Asking about it i whas told they had the same problem then it works and then it doesnt. According to the owner its a new geyser that they installed, maybe its the thermostate or element ok R753.00 later its not that. R2000 Later to realise that who ever installed it installed it wrong and that its going to cost between 3500 and 4500 for the guy to turn it or to fixed it. Then i was ask to make the nessesary arrangement for them to be home for the COC people to come and test the electrisity and see what els is wrong to be fixed. U heard right to be fixed, so i whas under the impression that they are going to fix everything that needed to be fixed because i need that sertificate. Just to find out that they not there to fix anything but there to give a quotation, off everything that needed to be fixed. The hall house need to be rewire, the panels need to be changed and and, ok and when will that happen when the owner pay's it. Ok so i paid the second month occupation rent, remember thats alo the month i said i wanted to see if i cant give november month uswell. But unfortunate i could'nt, and this owner has being arrasing me since 5 'clock the sunday morning to make another dep. And because off i did'nt the next message state that she want that people out by tuesday because she is still the owner off the house, i told her sorry its not going to happen i just payed u for the month plus i payed a dep uswell. To make a long story short. I phoned the lawers to cancel the deal because ur taktic's are not going to work with by threating me that ur going to put that people out off the house so that i must pay, because unfortunate the organation have other responsibillity's uswell not just u. Now this is were the popo hits the fan when the agent comes in. I felt because this whas a matter between the owner and me that i whas still prepared to pay her her commistion because it had nothing to do with her, but whas i wrong. Im going to sue the living hell out off them, suddenly i receive a foto off me with a message that people need to be carefull of me because im a ****mer and a *****. Trashing my name by friends and family. And she cant believe its white people thats doing that ****ming people for free accomadation really. Now my queston would u have done the same if i would have being black would if u. According to u blacklisting me so that nobody must help me and everybody must no who i am. And according to u this whas'nt my first time apparently 3 or 4 time really. But im still the one walking, its'nt that u dont no were i live is it. Who de hell carin give u the right to threaten people that they will lose there vendors or lisenses if i came to there place because im the biggest ***** that u no. Im sorry u don't aprove off my reaction to ur action, because not u or ur scare tactix are going to work. Arrasing the people i thought i did good, switching off the electrisity while u gave them 7 day's. I hope before god that u have anough money to pay for the womens medication that comes from the cape that needs to be in a fridge. But u slander my name with no proof, hurting my credability. Its a week now and my lawer is still waiting for the contrac why is that. When im done with u all for the pain and suffering u put that people throug and a daughter that are righting exsames, the only thing that u will be selling if ur lucky would be a 6 x 9 jail sell. U could have gone on with ur sherade off threating people and nobody would have notice it if u could have just given me time to look for them another place, but no u had to go and blacklist me. Because my lawer are going to request all files or documentation regarding that property because u are not going to tell me that i whas the.only one intrestate in it. Its easyear to scare someone to pay the commition of 50thou than it is to scare them to pay 650thou is'nt it. I want that womens lissen, she think she can say what ever she wants, abusing her athourity because she's a agent without proof accusing u off being something ur not, while ur organatation stands for helping people. So please people do not be intrestade in property 57 Elg Boulevart odendaalsrus, because if its not the owner who arrase u for more money its the agend trashing ur name. SO DUE TO THE FACT THAT U BLACKLIST ME, U WILL MAKE SURE THAT THAT PEOPLE GET A PLACE TO STAY THAT U WILL PAY FOR.
0
Replies (0)CM
TL
Thandiwe L
1 reviews | Active since Jan 2020
18 Jul 2025, 10:04
Lying and Unreliable MA
I am typing this frustrated and sad at the outcome of my complain with National Real Estate. I am a 70 year old lady who shouldn't be treated as if I don't have anyone to fight for me. I have an apartment at Park Avenue Bloemfontein and the complex is managed by NRE. As we all know, South Africa experienced heavy rains the past months. This lead to a leak in the roof of the block of my apartment. My apartment is on the top floor so this leak resulted in damaging the ceiling of the unit. I then reported this to NRE and they said they will claim from insurance. A few weeks past and they sent an inspector/assessor, who then took down the damaged ceiling and said they will sent out someone to repair the ceiling in the following weeks. Which never happened. when I followed up with NRE months later they tell me that the insurance declined my claim. When I read the rejections letter from the insurance, Alpha Insure, it says that they received various claims from the complex, they were unable to inspect all the units. So they listed the 3 units that they inspected which to my surprise, my unit wasn't there. And their reason to declining my claim or rather all the claims from the complex, is because the managing agent hasn't been maintaining the roof, this resulted with leaks. So the managing agent being NRE is to be blamed and is responsible for the damage. But NRE is blaming Alpha Insure. With this being said, I am left with an apartment with damaged ceiling and no one to take responsibility. Why did they send someone to take down the ceiling if their intent was not to fix it. I wonder if they treat all their clients like this or is it because I am an old lady and they are taking advantage. I am so frustrated
Helpful (0)
|Replies (0)TL
Thandiwe L
1 reviews | Active since Jan 2020
18 Jul 2025, 10:04
Lying and Unreliable MA
I am typing this frustrated and sad at the outcome of my complain with National Real Estate. I am a 70 year old lady who shouldn't be treated as if I don't have anyone to fight for me. I have an apartment at Park Avenue Bloemfontein and the complex is managed by NRE. As we all know, South Africa experienced heavy rains the past months. This lead to a leak in the roof of the block of my apartment. My apartment is on the top floor so this leak resulted in damaging the ceiling of the unit. I then reported this to NRE and they said they will claim from insurance. A few weeks past and they sent an inspector/assessor, who then took down the damaged ceiling and said they will sent out someone to repair the ceiling in the following weeks. Which never happened. when I followed up with NRE months later they tell me that the insurance declined my claim. When I read the rejections letter from the insurance, Alpha Insure, it says that they received various claims from the complex, they were unable to inspect all the units. So they listed the 3 units that they inspected which to my surprise, my unit wasn't there. And their reason to declining my claim or rather all the claims from the complex, is because the managing agent hasn't been maintaining the roof, this resulted with leaks. So the managing agent being NRE is to be blamed and is responsible for the damage. But NRE is blaming Alpha Insure. With this being said, I am left with an apartment with damaged ceiling and no one to take responsibility. Why did they send someone to take down the ceiling if their intent was not to fix it. I wonder if they treat all their clients like this or is it because I am an old lady and they are taking advantage. I am so frustrated
0
Replies (0)