D
Derick
Active since Jul 2025
3
Reviews
0
Industries
Reviews
3 reviews2 months ago
Complaint: I am submitting this complaint regarding my family’s experience with VD5 Property Group and their agent, Shaney Kruger, in relation to a rental property (Unit 279, 14e Laan, Rietfontein). At the start of the lease (2 October 2025), the incomi
Complaint: I am submitting this complaint regarding my family’s experience with VD5 Property Group and their agent, Shaney Kruger, in relation to a rental property (Unit 279, 14e Laan, Rietfontein). At the start of the lease (2 October 2025), the incoming inspection report clearly recorded that the property was not professionally cleaned prior to occupation. The report reflects multiple deficiencies, including: Dirt and debris on floors Cupboards containing waste and not cleaned General lack of proper cleaning throughout the unit This is further supported by photographic evidence taken at the time of occupation. Despite this, upon vacating the property, the agent insisted on deducting a “deep cleaning” fee (R1035) from the tenant’s deposit, citing odour concerns allegedly caused during the tenancy. Key concerns: The property was not handed over in a clean condition, yet the tenant is being charged to return it in a better condition than received. The deduction is based on a subjective claim of odour, rather than clear, comparative evidence against the incoming inspection. The agent refused a reasonable 50/50 settlement proposal and insisted on full deduction. Communication became one-sided, with the agent stating they would not entertain further discussion. It is important to note that our family chose not to escalate the matter further through legal channels due to severe personal circumstances, including: The recent passing of a close family member Another immediate family member currently hospitalised awaiting surgery Our acceptance of the deduction was therefore made under distress and for the sake of closure — not because we agree with the fairness or legality of the charge. We believe this matter reflects: Poor property handover standards Unfair deposit handling practices Lack of reasonable dispute resolution We are submitting supporting documentation, including: Incoming and outgoing inspection reports Photographic evidence Email correspondence Cleaning quotations We trust this complaint will be reviewed and that appropriate accountability will follow. Kind regards, Derick Palmer (On behalf of the Deale Family)
0 replies
5 months ago
Debt Review cancellation - Poor Service
Salham & Partners hounded me to take them up on an offer to help me clear my debt review status. They charged me R8,000 which I paid over a period of three months and then process started in Beginning of Feb 2024. This is now Nov 2025 and my case is still not resolved and every time I make contact with the team I get an automatic response on email saying they are very busy. It takes days for them to respond only with an unsatisfactory answer that the case is still pending or has to be referred or any other excuse. By far the worst performing company and service I have ever dealt with - quick to take the money. I am still waiting for my name to be cleared and I cannot buy a vehicle until this is resolved for my electrical business. Beware - Do Not use Salham & Partners in Parrow, Cape Town - TERRIBLE Service and empty promises!!!
0 replies
9 months ago
My dog Luna - Golden...
My dog Luna - Golden Retriever had an ear infection and the advisor helped quickly over the phone on our coverage and was caring about the outcome of her treatment
56 replies
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5 Star
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