RI
Raza I
Active since Jul 2025
3
Reviews
0
Industries
Reviews
3 reviews9 months ago
Worst Service Ever! Still No Repair, No Replacement After Months!
I am extremely frustrated and disappointed with both LG and Makro. I bought a 17KG LG SMART INVERTER washing machine from Makro (WATERVAAL CRESCENT MOODMEAD EXT 5) on 03/11/2024. The machine turned out to be faulty within 6 months. I logged a complaint in April, and unbelievably, I only got a response a month later – delaying things so the warranty can run out? It sure feels like it! A technician finally came and confirmed the motherboard and soft logic closer were faulty. I was told if the part isn’t available in 21 days, the machine will be replaced. It’s now been over a month, and guess what? NOTHING! I received multiple reference numbers from Makro and LG, but no real action. Just excuses, delays, and no accountability. I had no choice but to buy a new Samsung machine, and they fixed everything within days. That’s what real service looks like! Let me be clear: I didn’t get this machine for free. I paid CASH. I didn’t pay for a broken machine. Under South African Consumer Law, I’m entitled to a refund or replacement if a product fails within 6 months. But LG and Makro just want to waste time with endless repairs. At this point, I don’t want the machine repaired. I want a FULL REFUND or brand new replacement – or I will take this matter to court. SHAME on LG. SHAME on Makro. Never again. Muhammad Raza Iqbal
53 replies
9 months ago
Excellent Service, Friendly Staff & Safe Location – Highly Recommended!
I recently visited eWorkshop, and I must say I had a great experience. The laptop I purchased is of excellent quality, and the performance is just as promised. What stood out the most was the amazing customer service — the staff was extremely helpful, polite, and knowledgeable. They explained everything clearly and made sure I was satisfied before leaving. The shop is located inside a secure garage, which makes it a safe and comfortable place to visit. The overall shopping environment was clean, organized, and professional. Thank you to the eWorkshop team for making my purchase so smooth and stress-free. I highly recommend this place to anyone looking for good products and reliable service!
0 replies
9 months ago
Makro Deliberately Delayed My Complaint – Totally Irresponsible!
I bought an LG 17KG Smart Inverter Washing Machine from Makro (WATERVAAL CRESCENT MOODMEAD EXT 5) on 03/11/2024, and it turned out to be faulty within a few months. I submitted my first complaint to Makro in April, well within the 6-month warranty period. But they deliberately delayed their response and sent a technician one full month later — clearly just to push the issue past the 6-month window. That’s not just unprofessional — it’s dishonest. Now, they’re saying: “Go to LG. It’s their product.” Really? I paid Makro, not LG. You sold me a faulty product and then washed your hands off the problem. This is called passing the buck, and it’s completely unacceptable. Makro failed to: Respond on time Take responsibility Honour basic consumer protection laws Provide proper customer support Instead, they played the waiting game, hoping I’d give up. Well, I didn’t. I have all proof — invoices, emails, photos, reference numbers — and I’m prepared to take this legally if needed. This was my last purchase from Makro. I will never recommend Makro to anyone again. Absolutely pathetic customer service. Shame on you.
53 replies
Review Distribution
5 Star
1 (33.333333333333336%)
4 Star
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3 Star
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2 Star
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1 Star
2 (66.66666666666667%)