KJ
Kiara J
Active since Jul 2025
2
Reviews
0
Industries
Reviews
2 reviews9 months ago
Great
They were very helpful with the entire process and always kept me in the loop.
53 replies
9 months ago
not so consumer friendly
I am extremely disappointed with the customer service I’ve received. I managed to get a paid-up letter for one of my loans, but every time I try to request the paid-up letters for my other accounts, I get no response at all. I have sent multiple emails, but the email system is completely useless — nobody replies or even acknowledges my requests. This lack of communication is unacceptable, especially when dealing with important financial documents. I expect proper customer service and timely responses, not silence and constant follow-ups that go nowhere. I hope this review serves as a warning to others and a wake-up call for the company to fix their broken customer service and email system.
106 replies
Review Distribution
5 Star
1 (50%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (50%)
1 Star
0 (0%)