RN
Refiloe N
Active since Jul 2025
3
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Reviews
3 reviews1 month ago
Funeral policy and claim process
I have a funeral policy with Standard Bank, and the debit order is normally processed on the 15th of each month. They didn't debit from December 2025 till February 2026, I was not aware till the consultant called to inform me. I went to the Pretoria Branch for further investigation, upon checking , the consultant discovered an error on my account indicating that I, as the main member, was recorded as deceased in September 2026. I clarified that the person who had passed away was my cousin, and I do not recall receiving any claim related to this. For 3 times calling and being told that the matter is escalated to the team leader they will call me. The 15th March 2026 approached and unfortunately, despite this being an error on their side, Standard Bank proceeded to debit (R458.36 x 4 = R1 833.44) for all those months’ premiums. I was promised that the Team Leader/s will call me till today I have never received a call. I am extremely disappointed with how this matter has been handled.
1 reply
7 months ago
Unknown transaction
Another transaction of R2,394.33 was deducted from my account. I reported the matter in May 2025; until today nothing has been done. Every month I have to call the bank to reverse the money, and there is a fee charged for that. An FNB consultant by the name of Mpilo Mdluli emailed me in July 2025 to say he is investigating the matter, and he gave me the reference number 6726632NF untill today nothing has been done.
53 replies
9 months ago
ABSA Bureau Services: Ongoing debit order ****
I have an unauthorized debit order of R2 394.33 that started to deduct in March 2025 from my FNB bank account. I have reported it to FNB, and I was told that FNB is unable to assist because the service provider changes the reference number/amount. Every reversal transaction is charged. The debit order appeared to be from ABSA Bureau Services, but the username is RENGI.
54 replies
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3 (100%)