MR
Michael R
Active since Jul 2025
4
Reviews
0
Industries
Reviews
4 reviews4 months ago
Quality service received
2025-12-02 The Team sold me a PC upgrade component and followed-up by kindly installing it, lest I encounter technical complications. My PC runs much faster than previously so I am very happy with their exceptional service.
0 replies
5 months ago
Refund - Consumer Protection Act - Section 56 (2) (b)
My young daughter asked me to buy her a watch at N1 City's Bling shop. Upon arrival home, we discovered the minute hand had come loose so I duly returned to the shop within an hour of purchase, with the receipt. A sales assistant tried to palm me off saying they do not give refunds. In a voice sufficient for all customers to hear, I corrected her, and quoted the Consumer Protection Act verbatim vis-a-vis Section 56 (2) (b). Lo and behold, they provided a refund.
0 replies
5 months ago
Ethics
2025-11-18. Circa 2024-08-06, bad planning by HS Tygerberg caused our son to miss a private after-hours prepaid music lesson several km away so we contacted Admin staff (phone & email) explaining WHY we would justifiably deduct pro-rata R180 from the next month's school fees. HS Tygerberg knew we had no history of failing to pay approx. R267,870 due for 2 students. We are NOT typical defaulters. Lo and behold their attorneys notified us via email and SMS threatening court action plus BLACKLISTING with ITC. NB: The BLACKLISTING threat was NOT mentioned as conditional upon winning their court case - presumably to consume tax-payer Magistrate Court resources when the Small Claims Court would cost far less. Consider the ethical principles pertaining to the principal R180.
0 replies
9 months ago
PEP Home, N1 City Credit card ****
2025-07-18. Beware of this PEP card ****. A few months ago, an agent at PEP Home, N1 City Mall, approached my wife who specified she was NOT interested in any credit card because she has some already. He persisted and described it a CUSTOMER LOYALTY card; providing bonus points and discounts (similar to Pick'nPay's Smart shopper card). In breach of several parts of the Consumer Protection Act 68 of 2008 section 21, Under false pretences, he did NOT advise he was palming her off with a categorically UNWANTED credit card. With cash or a pre-existing bank credit card, my wife bought goods totalling R155.05 which the cashier ROUNDED-DOWN by 5 CENTS to be R155.00. The PEP card was merely scanned to score points, NOT to buy on credit. Without my wife's knowledge nor consent, the ROUNDED-DOWN 5 CENTS was debited onto the PEP card and became the *****ULENT SOLE BASIS of increMENTAL monthly admin fees plus interest payable before the card can be cancelled. On 2025-06-10, the outstanding balance was R52.19 which jumped by an additional R26.91 to be R79.10 on 2025-07-10. On 2025-06-20, PEP Home Manager Priscilla refused to sign acceptance of my wife's hand-delivered complaint document. On 2025-06-25, a PEP Customer Services agent Miche rang asking 3 days grace so she could escalate to their legal Department as we requested. We are still awaiting such feedback. Note: It seems the PEP agents are blissfully unaware, ***** vitiates all contracts. We are not interested in any generic automated response suggesting er ring Customer Services. We progressed far beyond that damage-control PR stunt. Alas, we were obliged to escalate to the Financial Ombud lest they blacklist my wife due to their *****. You could not make it up. Nor could we. So we didn't.
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Review Distribution
5 Star
1 (25%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
3 (75%)