CM
Candice M
Active since Aug 2025
2
Reviews
0
Industries
Reviews
2 reviews4 months ago
Sold a Broken Vanity – Refused Refund Within Warranty"
Hi Takealot, I purchased a vanity in September and assembled it the day before my daughter’s birthday (5th December 2025) to give it to her as a gift. Unfortunately, I discovered that the vanity was unstable, missing *****s, and the chair had a crack — in other words, it was sold to me broken. It is now 23rd December 2025, and I have been fighting with this matter since 5th December. The product is still within the 6-month warranty under the Consumer Protection Act (CPA), which allows a refund, replacement, or repair. I contacted Takealot support, and this was their response: "As previously communicated, our returns policy requires that any defects or damages be reported within 30 days of delivery. While we acknowledge the 6-month warranty under the CPA, our process requires defects to be reported within the stipulated timeframe and with supporting documentation. At this stage, the item has been returned to our distribution center and is not eligible for further return processing under our current policy." — Noelle.S, Takealot Support I respectfully challenge this position: Takealot sold me a broken product and is now refusing to take accountability, citing a 30-day internal policy. A 30-day policy cannot override the Consumer Protection Act. Section 56 provides an imp**** warranty of quality for six months, meaning I am legally entitled to a refund, replacement, or repair for defective goods. Takealot, please clarify: are you saying that items sold defective within six months under warranty are not refundable? I hope this matter can be resolved fairly, in line with the law, and without further inconvenience, especially given that this issue has been ongoing since 5th December!!
0 replies
8 months ago
Millstock Cars **** About Accident History – Buyer Beware
Warning to Car Buyers – My Experience with Millstock Cars (Cape Town) On 28 November 2023, I bought a Suzuki Jimny from Millstock Cars. Before purchasing, I asked if the vehicle had ever been in an accident and was assured that it had not. Recently, while preparing to sell the car, I had it inspected by a third party. The inspection report confirmed previous accident damage to the front, both front sides, left side, and interior — clearly proving the car had been in an accident before I bought it. This directly contradicts what Millstock Cars told me. I would never have purchased the vehicle had I known it was in an accident, especially at the price I paid, since I paid for an accident-free car, which is more expensive. When I brought this to their attention, they did not acknowledge or take accountability for selling me a damaged vehicle. Instead, I was told that they did not know. My concern is that whoever inspected the vehicle (for roadworthiness, etc.) would have immediately noticed that bolts had been removed and tampered with. This is especially disappointing as I am a woman with limited experience in car purchases, and I trusted them to be honest and transparent. It’s deeply disheartening and frustrating to be treated this way by a dealership I thought I could trust. Instead of support, I’ve been met with denial and offers that don’t address the real issue. When I requested a full refund, Millstock Cars refused. Instead, they offered: • A replacement vehicle, or • To buy the car back at current market value, which is much less than what I paid. Because of their dishonesty and refusal to take responsibility, I no longer want to do business with Millstock Cars and therefore reject their offer of a replacement vehicle. My Rights Under South African Law: Under the Consumer Protection Act (CPA), I have the right to: • Receive goods that are of good quality, in good working order, and free from any undisclosed defects. • Full disclosure of any material facts related to the product I’m purchasing, including previous accident damage. • Return the vehicle and receive a full refund if it was sold under false pretenses or if it is not fit for its intended purpose. • Protection against unfair, misleading, or deceptive conduct by the seller. • Seek recourse through the Motor Industry Ombudsman of South Africa (MIOSA) if the seller refuses to honor my rights. I am exercising these rights now, but unfortunately, I must take the time to escalate this matter to MIOSA, which is both time-consuming and energy-draining. This entire experience has been incredibly frustrating and disappointing.
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