TL B

Disgrace to Nissan

I regret to inform prospective clients that STAR NISSAN VEREENIGING is the worse dealership I have yet encountered. My Nissan Qashqai is a few months out of its guarantee. A stone caused a hole in my radiator and the car was losing water. As I was visiting in Vanderbijlpark and had to get back to the Northern Cape asap we asked if they could help me. On Monday 25th Aug the vehicle was left at the dealership. The quotation was excepted, and they had to order the radiator. They only did that the next day. After receiving the part, they took all week to start working on the car. We had to keep on phoning for updates. They then notified us that a previous bumper fitting had stuck double-sided tape in between *****s, and they need to take it to the panel beaters. As I was really needing to get home, we said the tape wasn’t a big issue. On Friday we kept phoning and they said they were waiting for a quote from the panel beaters. We again said just replace the bumper I need the car. They then said to fetch 5 o’clock. They delayed us again and said they are running the engine to make sure all is well. While waiting for the workshop to finish, I saw their driver coming back with the car from somewhere. They eventually brought it, unwashed and spattered all over. The heater was turned on to 32° and the passenger seat as far as possible to the dashboard. When I got home, I saw they had damaged the bumper on more than one place, and it wasn’t replaced properly. I can’t believe all the lies these people told and the way they treated my car while under their, supposed to be, professional care. They lie, distort facts, and blatantly have no respect for the client or the car. We had to ask for a guarantee on the work and they weren't prepared to guarentee work on the bumper. They knew they had botched it but was not prepared to disclose the fact. They are a disgrace to Nissan! TL BESTER