SJ
Sandie J
Active since Mar 2009
6
Reviews
0
Industries
Reviews
6 reviews62 months ago
Blocked access to MY money
Today is March 2nd, by the 28th of the month all my bills are generally paid. Nothing has been paid for February because Nedbank has blocked my accounts. All 3 of them; two savings one cheque…without notice or explanation. After spending hours on the phone it appears that there is a FICA document outstanding; I was told ‘but surely your personal banker smsed you?’ Not a chance, she does nothing. Ever. When she phoned me after the call centre sent her an urgent request, she said, after being asked why no sms, ‘but you and your husband moved your accounts from Randburg to Cresta’ So what? Cresta, not Mars. That would suggest she is no longer my personal banker and yet all the people who try to resolve this say she needs to resolve the problem. She did suggest I send her a copy of my I.D. but I have no wish to deal with her and want her removed from my profile. Yesterday, at 11:30, I was told by Sivani at the call centre her boss, Freddy Vos, Foss(?) would call me back urgently… 24 hours later I’m still waiting. I went into the Randburg branch very recently and dealt with Mohammed, he was excellent, he updated everything, sorted out a couple of errors on the account and took a copy of my I.D. Surely if there was anything outstanding he would have picked it up? I tried going to Cresta branch yesterday but the queue was too long to wait as I had another appointment. I will try again today. I will be taking this up with the banking ombudsman. I’m checking out other banks as ideally I would like to close all my Nedbank accounts. I don’t feel I can deal with a bank who forgets who their client is and who the money ultimately belongs to. I cannot emphasize enough the frustration and inconvenience this has caused not to mention the cost of the time spent on the phone being passed from pillar to post. Had I had a few days notice I could have gone into a branch with the relevant documentation. To have it blow up on a Friday afternoon at the end of the month is unforgivable.
0 replies
73 months ago
3G FLLA Wi-Fi Phone no data top up
At the beginning of March we were contacted by Telkom and told landlines were being discontinued due to cable theft. We had the option of having a 3G FLLA WI-FI phone. Our contract would give us 2G data every month. The data ran out at the end of March we are now at the end of April, still no top up, no wi-fi. I have phoned, no help. I have logged a fault, got a ref number and 2 days ago received SMS: Fault ref 33288510 has been closed. This is my second Hello Peter, no response. Now what?
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73 months ago
Best cheese shop
Always been a fabulous cheese deli and coffee shop/restaurant, in Linden Jhb, very friendly helpful staff. Every now and then they organise an amazing outing, one was orange picking and a marmalade making demo. They have really been fantastic during lockdown. In conjunction with a Delmas farm they have been selling a veggie selection; beautifully packaged and fresh varied veggies for only R130
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73 months ago
Smartvoice phone,not very smart at all!
Beginning of March 2020 received a phone call to say our land line to be upgraded to a smart phone handset; this was duly installed and we were told we would have 2 GB wifi per month. This was installed and we had wifi. The wifi ran out towards the end of March. We didn't worry as we knew the next 2 GB would kick in at beginning of April. Except it didn't! When I try to get in with a device I'm told I have to buy more. I have phoned the suggested number - 081 180 - and was told to phone a different number. 4 operators later still no help. Is this some sort of scam??
0 replies
81 months ago
Another banking scam
After checking my bank statement a couple of days ago I noticed a debit for the amount of R20.18 on 19/08. It appeared in July as well. I thought it was probably connected to my British pension as the description was GB Linkage but thought I’d better check. After nearly an hour on the phone to the call centre, It appears that it is a Greenbacks subscription dating back to April 2018! This amounts to R343.06. I wasted more time in the branch yesterday, 29th August trying to get to the bottom of it and yet another 30 minutes on the phone to the card division later. I have been promised a refund, Vaneshri to call me and confirm this. Whilst the refund is welcome, it is hardly the point. Lufando(?) at the call centre tells me this is linked to my Optimum account. I have had this account for 5 or more years. As I knew nothing about Greenbacks, Lufando suggested I order the card and take it from there; this I did. I went to Randburg branch to get further details and collect the card. Turns out, in 17 months, I had a whole R89 in the card, because I seldom shop at any of the participating stores. Had anyone motivated Greenbacks to me I would have realized this and declined. * Why was the Greenbacks initiative not proposed to me at the inception of the Optimum account? * Why, 17 months ago, did somebody decide to activate Greenbacks? * Why was I not consulted? * Who authorized this monthly raid on my bank account? No-body consulted me by phone, email or SMS. In my opinion, this is nothing less than theft! If Nedbank has done this to 1000 unsuspecting clients, they have raked in R343,000. 10.000 clients, far from impossible, a nice tidy profit of R3,430,000.
0 replies
131 months ago
R100, For what?
Went to the Bridal Expo yesterday with daughter and her fiance. R100 entrance fee each to have brochures shoved at us
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Review Distribution
5 Star
1 (16.666666666666668%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
3 (50%)
1 Star
2 (33.333333333333336%)