KB
Karen B
Active since Sep 2025
7
Reviews
0
Industries
Reviews
7 reviews1 month ago
not even poor rather non existent service
I am not sure it is even worth reviewing when I note the Sanlam score at 1.23 with over a thousand reviews - one of them a previous one from me. On the 16th February we tried to change an email address. Emails, calls, complaints, reviews and still not yet changed - how difficult can it be. I despair
54 replies
1 month ago
Poor service from Sanlam for a simple request
I have tried through email, calling and a customer complaint via the website to change an email address to which I await a response. My son's account was linked to my work email address. I retired and now want to change to his. When you email Sanlam you receive a response that says that if the email address is not identified as a client address they may not respond. If you call and are not a client the call is ended. Despite explaining that we cannot access the online account as the pin is being sent to the non existent email address I keep getting directed to the online portal. Seems no one at Sanlam reads the emails and only sends standard responses. I was then told to download a document - yes on the website. No surprise it wouldn't download. I sent an email explaining with a screenshot and the response was to 'click on the download button; that I had already explained didn't work! How can service possibly be so bad from a large organisation?
106 replies
5 months ago
Claim rejected but a great customer service experience
I have gap cover with Zestlife and from the beginning through the application to being accepted as a client to my first claim has been a great experience. My claim was regretted with such clear wording and a thorough explanation that even that was a pleasant experience :) even if not the outcome I had expected for. Great customer service
71 replies
5 months ago
Poor service from FNB customer service
As long as you can transact online with FNB it words fine. Try to get a resolution for a transaction that can't be done online and you have a problem. We had to submit tax documents to reactivate an account. After calling in and using the chat we were given the wrong email address 3 times. The 4th email address was correct. Then I have called twice in one week to get an account confirmation letter and am told it will take 3 to 5 working days for what is probably an automated process. The account type is apparently not offered anymore so this can't be done online. 3 to 5 days to send a one page document is inefficient. I asked to speak to a supervisor and was told that it was it is and nothing can be done. Completely frustrating. Thank goodness the online systems work because speaking to the customer service(???) agents clearly is not helpful.
213 replies
7 months ago
Unresponsive to follow ups and slower delivery than I can get elsewhere
3 emails, a phone call, a web submission and finally a response on WhatsApp. I ordered Saturday and they arranged delivery on the following Friday using the public holiday and the T and C's of 4 to 7 working days as the reason. With so many other options available that are more responsive with faster delivery it is not worth using the Pet and Tack Shop. Cancelling the order costs 6.5% so also not an option. Another learning to always check Hello Peter reviews!
0 replies
7 months ago
Excellent Customer Recovery by Karcher
I poorly reviewed a Karcher vacuum cleaner that I had a challenge with as it lasted less than year and was not covered by the warranty. I was fortunate enough that Wendy Matthysen from the Karcher Customer Care Support took up my case and resolved it to beyond expectations with the support of her Sales Manager. Wendy was professional, efficient and clearly extremely effective. I really appreciate that a bad experience with the right response can be turned around intro a good experience. Well done Wendy I appreciate you and the service you provide.
53 replies
7 months ago
Vacuum cleaner lasted less than a year
Disappointed with the vacuum cleaner which lasted less than a year. We have lived in the same home for 25 years with dogs and carpets and replace the vacuum cleaner about every 5 years. Until we bought a Karcher which didn't even last a year. Wishing I had read these ratings before purchasing as definitely would have steered clear of this brand.
53 replies
Review Distribution
5 Star
2 (28.571428571428573%)
4 Star
0 (0%)
3 Star
1 (14.285714285714286%)
2 Star
2 (28.571428571428573%)
1 Star
2 (28.571428571428573%)