TP
The Pet and Tack Shop
Claimed Business
TP
The Pet and Tack Shop
Claimed Business
14 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#2
in Other
NPS Score
-84
Recommended: Unlikely
Review Distribution
1.6|14 Reviews
Jun '25 - May '26
5(20%)
4(0%)
3(0%)
2(10%)
1(70%)
5(20%)
4(0%)
3(0%)
2(10%)
1(70%)
Frequently Asked Questions About The Pet and Tack Shop
The Pet and Tack Shop has a TrustIndex of 0 out of 10 on Hellopeter, based on 14 reviews in the last 12 months. Hellopeter has tracked The Pet and Tack Shop across 52 total reviews. How is the TrustIndex calculated? →
Recent reviews (14)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperiencetN
trevor N
1 reviews | Active since Jan 2020
11 Mar 2026, 06:24
No delivery
I placed an order for cat food with Pet and Track. After hearing nothing from them for an extended period, I sent an email clearly requesting that the order be cancelled. I received no response. I then attempted to call them multiple times, but there was no answer. Eventually, I managed to make contact and was asked, “Has the carrier company not contacted you?” This response was extremely frustrating. Despite my clear instruction to cancel the order, they refused to honour that request and instead attempted to send partial deliveries. I had specifically stated that I would only accept the complete order — otherwise it should be cancelled in full. Because the order never arrived as expected and communication from Pet and Track was virtually non-existent, I was eventually forced to go out and buy cat food elsewhere as I had run out. The lack of communication and refusal to honour a cancellation request is unacceptable customer service.
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trevor N
1 reviews | Active since Jan 2020
11 Mar 2026, 06:24
No delivery
I placed an order for cat food with Pet and Track. After hearing nothing from them for an extended period, I sent an email clearly requesting that the order be cancelled. I received no response. I then attempted to call them multiple times, but there was no answer. Eventually, I managed to make contact and was asked, “Has the carrier company not contacted you?” This response was extremely frustrating. Despite my clear instruction to cancel the order, they refused to honour that request and instead attempted to send partial deliveries. I had specifically stated that I would only accept the complete order — otherwise it should be cancelled in full. Because the order never arrived as expected and communication from Pet and Track was virtually non-existent, I was eventually forced to go out and buy cat food elsewhere as I had run out. The lack of communication and refusal to honour a cancellation request is unacceptable customer service.
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Replies (0)DT
Derek T
1 reviews | Active since Jan 2020
18 Feb 2026, 09:18
No refund, Avoid this bussiness
Bought dog supplies in November 2025. Not all the products were delivered. After many delivery requests and eventually requests for a refund, I have had no response from this company
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JB
J B
1 reviews | Active since Jan 2020
11 Nov 2025, 12:33
**** shop!
DON'T shop from here. I ordered products online just to be Whatsapped a few days later that they are NOT in stock. I have been waiting for a refund but no communication back. At this stage I think it's a **** shop!
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KB
Karen B
1 reviews | Active since Jan 2020
26 Sept 2025, 08:35
Unresponsive to follow ups and slower delivery than I can get elsewhere
3 emails, a phone call, a web submission and finally a response on WhatsApp. I ordered Saturday and they arranged delivery on the following Friday using the public holiday and the T and C's of 4 to 7 working days as the reason. With so many other options available that are more responsive with faster delivery it is not worth using the Pet and Tack Shop. Cancelling the order costs 6.5% so also not an option. Another learning to always check Hello Peter reviews!
Helpful (0)
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Karen B
1 reviews | Active since Jan 2020
26 Sept 2025, 08:35
Unresponsive to follow ups and slower delivery than I can get elsewhere
3 emails, a phone call, a web submission and finally a response on WhatsApp. I ordered Saturday and they arranged delivery on the following Friday using the public holiday and the T and C's of 4 to 7 working days as the reason. With so many other options available that are more responsive with faster delivery it is not worth using the Pet and Tack Shop. Cancelling the order costs 6.5% so also not an option. Another learning to always check Hello Peter reviews!
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Replies (0)SB
Serena B
1 reviews | Active since Jan 2020
2 Jul 2025, 12:03
Absolutely Phenomenal Service & Products – A Loyal Lifelong Customer!
I cannot express enough how much I adore the Pet and Tack Shop in Johannesburg! As an avid online shopper and proud pet parent, I’ve tried numerous online pet stores over the years, but none come close to the consistent excellence of Pet and Tack. From the moment I placed my first order, I was hooked. The online shopping experience is seamless – the website is easy to navigate, and the selection of pet products is fantastic, covering everything my furry companions could ever need. Whether it’s food, toys, health care, or accessories, they’ve got it all – and at prices that are consistently more affordable than any other online pet store I’ve come across. What truly sets them apart though is their incredible service. Delivery is always super quick, even when I place last-minute orders. Their free delivery options, depending on your area, are such a bargain and make shopping with them that much more convenient and cost-effective. One thing I absolutely appreciate is that they always answer their phones. No endless ringing, no unanswered queries – just real people ready to help. Whether I’ve had a quick question about stock availability, product info, or needed advice, someone has always picked up and assisted me professionally, warmly, and efficiently. Any concerns or queries are addressed in record time, and it’s clear that the team truly cares about their customers and their pets. That kind of attention and dedication is rare these days. It’s not just service – it’s spectacular service that makes you feel valued. To the entire team at Pet and Tack: Keep up the amazing work! Your passion and commitment have earned you a loyal lifelong customer in me. I’m beyond impressed every single time, and I’m always recommending you to fellow pet *****s. If you’re looking for affordable prices, fast delivery, reliable communication, and top-tier service, this is the pet store for you. Hands down the best online pet shop in Johannesburg! 🐾👏👏👏
Helpful (0)
|Replies (0)SB
Serena B
1 reviews | Active since Jan 2020
2 Jul 2025, 12:03
Absolutely Phenomenal Service & Products – A Loyal Lifelong Customer!
I cannot express enough how much I adore the Pet and Tack Shop in Johannesburg! As an avid online shopper and proud pet parent, I’ve tried numerous online pet stores over the years, but none come close to the consistent excellence of Pet and Tack. From the moment I placed my first order, I was hooked. The online shopping experience is seamless – the website is easy to navigate, and the selection of pet products is fantastic, covering everything my furry companions could ever need. Whether it’s food, toys, health care, or accessories, they’ve got it all – and at prices that are consistently more affordable than any other online pet store I’ve come across. What truly sets them apart though is their incredible service. Delivery is always super quick, even when I place last-minute orders. Their free delivery options, depending on your area, are such a bargain and make shopping with them that much more convenient and cost-effective. One thing I absolutely appreciate is that they always answer their phones. No endless ringing, no unanswered queries – just real people ready to help. Whether I’ve had a quick question about stock availability, product info, or needed advice, someone has always picked up and assisted me professionally, warmly, and efficiently. Any concerns or queries are addressed in record time, and it’s clear that the team truly cares about their customers and their pets. That kind of attention and dedication is rare these days. It’s not just service – it’s spectacular service that makes you feel valued. To the entire team at Pet and Tack: Keep up the amazing work! Your passion and commitment have earned you a loyal lifelong customer in me. I’m beyond impressed every single time, and I’m always recommending you to fellow pet *****s. If you’re looking for affordable prices, fast delivery, reliable communication, and top-tier service, this is the pet store for you. Hands down the best online pet shop in Johannesburg! 🐾👏👏👏
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