Carol

My son purchased a gift card at Fourways Crossing, Mr Price Home store

My son purchased a gift card at Fourways Crossing, Mr Price Home store. 14th August for R350 for my birthday, around 5pm. On Sunday 28th September I visited Fourways Mall to purchase a picture, first time I had used the card. I was told there was only R30.00 on the card. On Monday 29th September I called the customer service department. I was first told nothing could be done, even though the card had been used to purchase airtime and a vest on 19th August at Sunny Park Pretoria. I have never been to Sunny Park Pretoria. I visited the Fourways Crossing branch were the purchase was made. I was told by the manager, they would check the cameras and call me the next day, being 30th September. I have to date not heard a word from Mr Price customer email helpline, neither have I heard from the manager at Fourways Crossing. This is totally unacceptable and I will be taking further steps to resolve this matter.