ZG
Zoe G
Active since May 2011
10
Reviews
0
Industries
Reviews
10 reviews31 months ago
Updating certificates
Very prompt and efficient service for updating chip certificates. Thank you
0 replies
47 months ago
Shocking customer service
I have been trying to get a information about an endowment policy. I have spent hours on various call centre numbers to help and sent emails to advice@oldmutual and service@oldmutual and . Not only could I not get onto the MyPortfolio app but the call centres send you from one number to the next. 0860 50 60 70 is impossibly busy. They must be understaffed or there are a lot of unhappy clients at Old Mutual. I eventually requested a financial adviser call me - that was over a week ago and still nobody has called me. I've called the Sandton office a few times in the hopes that I could go in and speak to someone. Today again, I was being transferred to the walk-in centre and after a few minutes of holding the line went to an engaged signal. And that was the umpteenth time of calling Old Mutual. The customer service is appalling, shocking and uncaring.
538 replies
50 months ago
Inept at insurance
Nedbank Insurance never fails to astound at their uselessness. I opened a claim on 10 January 2022. The email response gives the contact number as 0860111787. But that number is no longer operational. The number is now 0860333111. I have a claim number. The assessor said the claim would be honoured. The contractor came a measured the work and yet I have heard nothing for 2 months. Why? Nedbank Insurance is useless.
0 replies
54 months ago
Why so unhelpful, Nedbank Insurance?
Nedbank Insurance for Home Owners is just inefficient and not customer orientated. Last year I reduced the value of my house in an attempt to reduce premiums. At no time did Nedbank suggest I could increase my excess to reduce my premium. I suggested it to them this year. Why are they so unhelpful? In 20 years they have paid 1 claim that I remember. Should Nedbank Insurance pay back the money I could have saved if they had been helpful a year ago? If customer satisfaction meant anything, that is exactly what they'd do.
0 replies
54 months ago
Longterm customer rip-off
I'd like to complain about how ADT overcharges clients of long-standing. I have been paying R751.67 per month. I have been a customer for 20 years. Each year the premium goes up. Today I asked if ADT has a pensioner rate. No they don't but I was offered a reduced rate of R489.00. Why such a reduction? I was told its because I've been a client for so long and the rate goes up each year. Do longterm customers get ripped off? Yes, that is exactly what happens. Obviously we should not stay with the same service provider and certainly not for 20 years. Shame on you ADT
0 replies
56 months ago
ECSA complaint and ECSA inspector
In June 2020 I laid a complaint with ECSA. A registered engineer had signed off an agricultural drain for a cellar without seeing it and knowing it was not ideal. Not ideal meant that the cellar filled with water multiple times and water was standing to a depth of 600mm for months. The ECSA inspector contacted me. He knew my contact details. In April 2021 he called me to say he had visited the house. He knows the house is not occupied and yet he failed to contact me to arrange access. He walked around the outside and took photos of the outside. The cellar is inside. The roof structure of the house is also a problem and access to the roof is from the ceiling inside. He trespassed and yet ECSA seems to think that is acceptable behaviour. ECSA also says the engineer who signed off a critical part of the build (that then failed) without seeing it has not transgressed the code of conduct. Does ECSA protect the public or the engineer? It seems from my experience that they are loathe to protect the public from errant engineers.
0 replies
56 months ago
Awaiting disciplinary committee findings
In March 2020 I laid a complaint against an attorney in the Western Cape for misappropriation of trust funds. In April 2021 I laid a further complaint of tampering with the signature page of a building contract, and numerous other offences. The matter was heard by the disciplinary committee on 2 July 2021. The committee has still not given the outcome. If committee members volunteer to serve on a committee they must be committed to see the matters through to the end. Do not volunteer unless you are committed to serve. They are not serving the very public they are there to protect if they do not complete the job in a timely manner. It is very frustrating as the victim of an attorney's malpractice to have to wait so long.
0 replies
56 months ago
Horrendous service from Nedbank Insurance
The past 2 claims I have tried to make have been rejected. I have paid more than the price of my house in insurance premiums alone over 20 years. And yet, when I tried to claim for a bath spout that had sheared off (the spout costs R3500.00) the claim was rejected. I tried to claim for an induction hob when I dropped a heavy saucepan lid that shattered the hob.That was rejected. I previously made a complaint but the complaint was never investigated.
0 replies
64 months ago
Incompetent claims handling
For 10 years I have paid Nedbank Homeowners Insurance and have had 2 claims paid that I can remember. Recently the pressure valve was damaged by grit coming in the municipal water pipe. The plumber we usually use came in on a Saturday morning and fixed it. When I put in a claim I said it had fixed it and I sent the invoice. Nedbank Insurance sent someone to check that the work had been done and I was sent a message that "No work done" by the insurance plumber. No work by the insurance plumber because it had already been done at the time of the incident. So why was I not compensated for the work done by the plumber on the day that it happened? The insurance plumber was looking to do the work because he had not been given the right message that the work was already complete and all he was there to do was assess.
0 replies
108 months ago
Unblocking drain leaves raw sewerage in garden
<p>Rescue Rod came to unblock a drain. They said the modern way is to use water pressure. I was dubious and rightly so. The blockage was right there. The sewerage got blown up and out of the nearest open drain next to where they were working in the courtyard. They then "washed" the raw sewerage into my garden and doused it with Jeyes fluid. And for this I have been charged R2537. A few years ago I had the drains unblocked and never had this problem. Rescue Rod seems to think this is OK. I think its unhygienic and a health risk to humans and pets. </p>
0 replies
Review Distribution
5 Star
1 (10%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
9 (90%)