DL
Dean L
Active since Oct 2025
2
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2 reviews1 month ago
You really are the worst brand in ZA!
I would call this experience a joke - but at that point I'd require value for time... Phoned to book a part install (android auto aftermarket OEM part). "Sure come in and we'll fit it for you". Only to be told when I arrive "When would you like to get this done?" after driving 31KM for a branch that (I thought) was capable of understanding my request. Fast forward, I arrive - parts building for Mazda is completely empty. After spending 5 minutes wondering if I could get rich off your assets (laptops, screens, peripherals, etc.), I decided to head to the sales floor for Ford, to request assistance. LOL. Only to be told that the person I'm looking for is in sales, CHILLING by her desk with no urgency to my request of no staff or parts. You all know what happened next... What a disgusting, and prominent (as per usual), display of Mazda as a brand in, specifically, JHB. You only care about the sales, right? Until a customer is throwing a scene and your "head" mechanic (the guy who says 20-ish clips and 3 plugs will take 2-3 hours - LOL) joins the fray? Would like to give a special mention to the branch manager (no name) with zero clue on the situation, and specifically Willem ("head" mechanic) who laughed at me as I walked away initially due to your entire staffs' incompetence. What a joke you indeed are - I'd also be laughing :) stay very far away from this dealership (Mazda owners/buyers) - they are just another bought group trying to make figures at any cost to the client. This complaint has been forwarded to the relevant channels - just leaving it here to warn any future potential clients of your dealership's incompetence. Wow! 1st video is me arriving, 2nd is your staff member with absolutely no care in the world! What a joke, indeed, you guys are! I'd be laughing too walking away from clients 🤝
0 replies
6 months ago
Disappointed - this is why business providers exist and don't follow this norm.
Been great until today. 1st line support always I get it, but I have been using this service just fine for the past 2 months and now no data connectivity - voice & sms flows fine. You try and get a response out of support and it's always an issue on my end in response. No investigation - just a lunchbreak. Explain to me how nothing has changed, I've tried it on 2 devices, it works, and now it's a runaround for settings/service? Still waiting for connectivity. Cancellation submitted via email. This is on their BUSINESS platform. Truly a disappointing experience and might as well deal with MTN directly...
53 replies
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