G
Gwynneth
Active since Oct 2025
2
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Reviews
2 reviews2 months ago
Disgusted in Service of Case Managers , Admin Staff
I am extremely disappointed with the administration and case management services at Melomed Bellville. While the hospital is quick to accept payments from medical aids, their support completely falls apart when it comes to assisting patients and families with resolving medical aid queries or liaising with doctors. The case managers are unhelpful, unresponsive, and seem unwilling to take accountability. Pensioners, in particular, are being severely affected — being handed over or left stranded due to poor service and lack of proper assistance. It is unacceptable. I have been dealing with an ongoing issue since my father was admitted in October 2025, and despite numerous emails, calls, and follow-ups with both the case managers and the hospital manager, his accounts are still not fully resolved. To make matters worse, the hospital manager has not even had the courtesy to make direct contact — just empty promises and no action. This level of service is simply unacceptable. Whether it is due to lack of training or a complete disregard for patient care, the experience has been nothing short of frustrating and exhausting. Sadly, it feels like the latter. I would not recommend this facility based on the administrative support alone. Patients and their families deserve far better. Gwynneth Roberts
0 replies
8 months ago
Friendly you make me happy whenever I deal
Friendly you make me happy whenever I deal.with you..... love it . You staff is friendly and always make my day happier
1 reply
Review Distribution
5 Star
1 (50%)
4 Star
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3 Star
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2 Star
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1 Star
1 (50%)