AC
Angus C
Active since Oct 2025
2
Reviews
0
Industries
Reviews
2 reviews6 months ago
Metro no internet and no response
I have a customer that I do support for. Their Cape Town branch has been down for a week after a 50m fibre move in the same complex. Since the move, its gone from a working fibre to not working for over 7 days now. It is a shared service line, So DFA and metro together supply the services. This morning, I logged a call on their online portals for feedback and all I got was an automated response but and then an update saying they will combine the two tickets but no resolve. The link is still down. As an end user and the entity responsible for payment, we have no way or path to talk to the actual provider of the services. The telephone calls go to the NOC but ultimately it is an update but no escalation. The Metro call log is all I have. Ticket 985990 and 988328 To conclude, if you are going to ask them to move a fibre, make sure you have alternative connectivity for a period longer than 7 days, or you will lose customers, sales and money like we are doing now.
53 replies
6 months ago
DFA no internet and no response
I have a customer that I do support for. Their Cape Town branch has been down for a week after a 50m fibre move in the same complex. Since the move, its gone from a working fibre to not working for over 7 days now. It is a shared service line, So DFA and Metro together supply the services. This morning, I logged a call on their online portals for feedback and all I got was an automated response but no updates. The link is still down. As an end user and the entity responsible for payment, we have no way or path to talk to the actual provider of the services. The Metro call log is all I have. Ticket 985990 and 988328, because theyare the receiver of the payments. The responce from DFA this morning: Dear Angus, Thank you for your email. We will attend to it as soon as possible. Sincerely, DFA The DFA circuit number is : DFA01-GFC21-0007146 To conclude, if you are going to ask them to move a fibre, make sure you have alternative connectivity for a period longer than 7 days, or you will lose customers, sales and money like we are doing now.
0 replies
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