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Sikelelwa S
Active since Oct 2025
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2 reviews4 months ago
Worse Customer Service at Canal Walk Havaians
On 30 November I bought 3 kids Havaians online (2 for girls and 1 for boy) unfortunately when I got the order the boy did not fit so I wrote an email to request an exchange. I was given a choice for collection or take to store and I choose Canal Walk Havaians but when I got there I was helped by this lady with the worst attitude telling me I can’t exchange because I bought my item online prices are not there same and she was telling me the size I was looking for which is a 2 they don’t sell in store for shoe I was asking for but online they did so I told her I will pay the difference( she knew I will report this and she said she was going to do a favour and call someone so that they can give it to me on the same prices). Please teach your staff not to talk back to Customers and have the best customer service. By the way she ended up giving me shoes she told me they were a return from another customer( I was not happy with those shoes but I was just tired of here attitude) All of this happened on 6 Dec. She might have underestimated me but I used my money to buy there, I did not borrow money from her. Worst customer experience ever
53 replies
6 months ago
Bad review
Mr Price Vangate Mall cashier(s) have bad customer service.Today went to turn some items and the cashier asked for my card only for that girl to say that is not the same card(with an attitude) I’m like the physical card might not be same because I used my Apple Pay. While helping me, she was giving me worst attitude. And also this not the first time experiencing this attitude at Vangate Mall Mr Price. For that reason I will never spend my money there
0 replies
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