JB
Jennifer B
Active since Oct 2025
8
Reviews
0
Industries
Reviews
8 reviews2 months ago
ABSA Bidvest **** Update part 2
To anyone reading this I would like to make it known that for the past two months I’ve had a distasteful with an ABSA customer service ASBA claimed that they resolved the issue and that I would be refunded. However they sent a notification on the 16th of February 2026 claiming that I’m going to be charged for Bidvest lounge usage, even though I already resolved the matter with the social media manager from ABSA. I would urge people to think twice before obtaining a card with claimed “free” services from ABSA as this has been a battle that I’ve been having for over two months, with them claiming that they understand my situation and they’ve resolved it and yet they keep trying to charge me every month as it seems. And this is coming from somebody who has banked with ABSA for over five years so to see this level of downgrade and service has been treated disappointing and has made me rethink banking with ABSA going forward and I urge other potential customers to do the same
159 replies
2 months ago
ABSA Constantly False Charging Over “Bidvest Lounge Usage”
I would like to note that ABSA AGAIN charged me for Bidvest Lounge Usage. Even when I did not go to ANY Lounge in February and I was told the previous despite had been reconciled. I will be reviewing this on other social media platforms as I have had it with this poor service for a person that has been a customer of ABSA for over 5 years. It’s absolutely disgraceful how they treat their customers
53 replies
3 months ago
ABSA Bidvest **** Update
To anyone reading, I’d urge you to use a service that’s transparent about its benefits and charges. This is a collaboration between ABSA and Bidvest(Johannesburg to be specific), and unfortunately both missed the mark. The manager informed me that the Johannesburg Bidvest Lounge agents are “not aware of charges,” yet couldn’t explain why my experience at the Cape Town lounge was vastly different. The Cape Town staff clearly explain when benefits are unlocked and what fees apply,and when to arrive to unlock said benefits That inconsistency is troubling me,as a loyal customer of ABSA.Customers shouldn’t be charged for something staff themselves cannot 100% confirm. Reliable service requires aligned communication between ABSA and Bidvest.
56 replies
3 months ago
Bidvest lounge benefits are a ****
ABSA Bidvest Benefits **** I’m actually extremely disappointed with ABSA and their Bidvest Services. Recently, on the 5th of January I had taken my card to the Bidvest lounge and I was told that I would be able to enter and use my free benefits. Only to be sent an sms that they are charging R270 for the service ,claiming I used it outside of the benefit services. Even though the lounge states that you need to come 2 hours before the flight and I did. Further more,the Bidvest lounge assistants NEVER indicated that I would be charged R270 to sit in the lounge
0 replies
3 months ago
Bidvest Sky Lounge Are ****s
ABSA Bidvest Benefits **** I’m actually extremely disappointed with ABSA and their Bidvest Services. Recently, on the 5th of January I had taken my card to the Bidvest lounge and I was told that I would be able to enter and use my free benefits. Only to be sent an sms that they are charging R270 for the service ,claiming I used it outside of the benefit services. Even though the lounge states that you need to come 2 hours before the flight and I did. Further more,the Bidvest lounge assistants NEVER indicated that I would be charged R270 to sit in the lounge
0 replies
3 months ago
ABSA Bidvest Benefits ****
I’m actually extremely disappointed with ABSA and their Bidvest Services. Recently, on the 5th of January I had taken my card to the Bidvest lounge and I was told that I would be able to enter and use my free benefits. Only to be sent an sms that they are charging R270 for the service ,claiming I used it outside of the benefit services. Even though the lounge states that you need to come 2 hours before the flight and I did. Further more,the Bidvest lounge assistants NEVER indicated that I would be charged R270 to sit in the lounge
168 replies
5 months ago
Dismissive and Rude Consultant Behaviour over the phone
I find the consultants to be very dismissive and rude about cases over the phone. When I was trying to understand how constructive dismissal works ,the consultant said something along the lines of “just because a contract states something doesn’t mean employers cannot sue you”. When I proceed to tell him I do not understand because what’s the point of a contract then? And he proceeded to tell me “I have another meeting hurry up and take my email” That is absolutely unprofessional and this is the second time I’m experiencing divisiveness from their consultants. Anyways, I found other lawyers that were not as rude.
0 replies
6 months ago
UNABLE TO PAY BENEFICIARIES BECAUSE ABSA REMOVED THEM
ABSA has no sense of urgency whatsoever. I have called,emailed,went into several branches for assistance just getting the RUN AROUND AND NO RESPONSES. They took away my beneficiaries and I HAVE BEEN UNABLE TO PAY CERTAIN BILLS FOR 3 WEEKS I’ll be switching banks soon because their customer services is atrocious
71 replies
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5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (12.5%)
1 Star
7 (87.5%)