MC
Mika C
Active since Nov 2025
3
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Reviews
3 reviews5 months ago
Worst customer service and shady dealings at BMW Cedar
Took my car to BMW Cedar to fix the automatic cargo cover. After 3 days they told us they cannot fix because the car tracking unit is on their way and we need to get out tracking company to remove then reinstall as they were not allowed to touch it. When the tracking company got there, they found that BMW had already taken out the tracking unit. Then they tell me after a week that they have ordered the part and will commence with replacing, this is after they told me they had already ordered the unit and was just waiting for the tracking company. Mind you I am the one who kept calling them everyday for update on progress as they were not updating me. Eventually after two weeks of back and forth, i got the car back. When I check the tracking unit, it keeps giving me the wrong location; indicating that that car is still at BMW. Car tracking company tried to reboot the unit and failed. Eventually they sent a technician to my house to look at the unit thinking it might be faulty. When the tracking guy arrived, he could not find the unit anywhere in the car, he also explained that when he arrived at BMW they had already taken out the unit themselves (BMW). Again, endless calls to BMW to find out where the unit was, whole time i am being told they never touched the unit as they are not allowed to. At that time the tracking app is showing that the car is still at BMW and they are not returning my calls. Not forgetting the text messages I am now receiving offering to purchase my car. After endless calls and not getting feedback, I eventually drive to BMW, when I arrived I was told they are in meetings and cannot attend to me, mind you this is now two weeks later. I demanded attention and told them I was not going to leave without the unit cos even the app shows that the car tracking unit is there. Long story short, BMW took out the unit themselves and kept it. Whole time, the tracking unit was in their possession.
0 replies
5 months ago
Cartrack a joke
I’ve been asking Cartrack to repair the unit in my car as it shows the wrong location. After a thousand of phone calls to them to reboot the unit and eventually come repair the unit. Their technicians are calling saying they are told to come disconnect the unit.. even though I did correct the customer care people that it needs to be repaired….. what a joke
53 replies
5 months ago
Lack of assistance re my car for over a week..
I have been trying to get assistance with my car for over a week now. Each time i am told an escalation email has been sent / a technician will call you.. I am appalled by the lack of urgency to attend to my query. I have not been able to drive my car for a week now because of your lack of effort to assist. Makes me wonder if CarTrack is even capable to vehicle recovery.
124 replies
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