MH
Mike H
Active since May 2011
6
Reviews
0
Industries
Reviews
6 reviews56 months ago
Excellent Service and Client Focus
Our original booking for a Botswana Safari was placed just before Covid hit us. Since then Bhejane have kept us informed of the ever changing situation and worked with us to suggest alternatives considering implications of border crossings etc. When we decided to stay with the original tour, they have on more than one occasion accommodated the variable conditions and rescheduled us on later tours - we are now scheduled to go in 2022 ! Many thanks Mary Jane ! #WIN
0 replies
56 months ago
Amazing service and client focus
Our original booking was placed just before Covid hit us. Since then Ranu from Mozambique Connection has really worked hard with us to accommodate the ever changing world we currently live in - even to the point of working with us to suggest better alternatives we had not considered. She is a star ! #WIN
0 replies
70 months ago
Atrocious response and service, possible information Leaks at Discovery ?
I am trying to transfer from a company paying client to a private client. This requires that I sign a debit order directly with Discovery which I queried as I have no faith in the debit order process. During this query process lo and behold I get a request from Nedbank (kudos to Nedbank) to authorise a debit order from a third party - is this a co-incidence.... I think not! When trying to raise this with Discovery to understand how this occurred (considering the state of corruption in SA) and to see how it can be prevented in future I spoke to their Business Consultant Tokkie Kasselman who was completely un-interested and merely referred me to the call center. He was not forthcoming with any other persons contact details but suggested we report it to the bank (which I have to Nedbanks fraud dept) and to let them investigate - in other words (in my interpretation) it is not their problem, they do not care and are trying to pass the buck to Nedbank - who actually did their job correctly! Makes me question where in Discovery is the information being leaked and why are Discovery not interested in uncovering the leak. The lack of interest, the incredible blank wall to investigate a problem and the lack of flexibility shown by Discovery is atrocious to say the least. They are clearly not interested or concerned with their customer's information security or their customers opinions and problems .
210 replies
98 months ago
Do not deal with MTN
After four months after trying to cancel a contract I finally managed to speak to a 'consultant' at MTN where I was met with typical MTN arrogance and lack of customer care. When requesting to speak to a manager I was informed that no management was available and she was not allowed to let customers talk to the manager or supervisor. I was then provided with a termination amount which, when queried, was met with the attitude of "thats how the system calculates it". Wonderful customer service ethics and, in my opinion, typical of MTN who does not care about their customers or the communities they serve.
106 replies
99 months ago
Avis Rent A Car pathetic admin
On the Friday 23rd Feb 15H29 I picked up a car from AVIS at King Shaka. This was after we were given the keys for the wrong car and sent to the incorrect parking bay. Clearly your admin on issuing cars is not up to scratch! We returned the car on Sunday 25 Feb at 13H45 with a full tank of petrol and in a spotless state. I was subsequently phoned at 12H29 on Monday 26 Feb to find out where the car was. I explained that it had been returned as above and also explained the mix up of paper work experienced at King Shaka. Apologies were given and I was promised it would be sorted out. Whilst checking my CR Card account today (3/3) I noticed that AVIS has charged me for a further days rental, valet services and contract fee amounting to R875. This is not the first time AVIS has shown that they do not have an effective admin system as I have experienced issues with previous rentals - including copying of my CR Card details which were then used fraudently. I only use AVIS because of GreenBack redemption - if this is the hassle I have to put up with I do not think I will be using them in future.
0 replies
Review Distribution
5 Star
2 (33.333333333333336%)
4 Star
1 (16.666666666666668%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
3 (50%)