RM
Riana M
Active since Nov 2025
3
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3 reviews3 months ago
Urgent verification delay of Late Estate Account. Ref: CN000000000796382
I am the appointed executor for the estate of my late father who passed away in May 2025, and my mother's fulltime caregiver. A late estate account with First National Bank was initiated to deposit funds meant for my mother's upkeep on 11 December 2025. Despite submitting all the required documents on the same day in the branch and money paid into the account, the verification remains pending-ONE full month later. Multiple attempts to contact your customer service and case nr: CN000000000796382 have yielded nothing but recorded holds and vague reassurances to "wait". Right now we are sinking under bills with no access to what is legally my mother's. There's no resolution to this matter, and we are urgently in need of these funds. I am very disappointed in the way this was handled, and I would never use FNB when I sell my house or refer any other clients to FNB as their banking partner. If this estate was huge or over R 150 000, I could understand. We are talking of a small amount of money paid into this account.
53 replies
3 months ago
UNPAID MONIES FROM OLD MUTUAL
Complaint against Old Mutual regarding Unclaimed Monies I am writing to express my extreme frustration with Old Mutual regarding the unclaimed monies from my late father's retirement annuity, policy number 5605640, and claims numbers 28895048 and claims 29288070. My father passed away last year in May, and on August 11th, 2025, I informed Old Mutual and provided all the necessary documents, including the death certificate. Since then, I have faced constant delays and inconsistent information, with repeated requests for "escalation" but no resolution. Furthermore, I was told by the claims department on September 29th, 2025, that a specific amount was due, and I promptly opened a late estate bank account and submitted all required banking documentation on December 11th, 2025. Since then, I have received no payment or meaningful communication, and the designated claims handler, Miss Ilona Kotze, is unreachable. This situation is extremely urgent and has caused my family considerable distress. I demand immediate resolution and the prompt payment of the outstanding amount. I will never use Old Mutual for anything after this bad experience.
56 replies
5 months ago
COJ Ombudsman: No Assistance
On 27 August 2025 I lodged a formal complaint with the COJ Ombudsman, and had no assistance with regards to this matter. I have been trying to get this issue resolved since 2016. Our property is currently experiencing a complete disruption of water. This prolonged and critical service failure is compounded by multiple metering irregularities and the failure to comply with a court-ordered restoration and inspection. The lack of essential services constitutes a severe health and safety risk, particularly for an 80-year-old bedridden resident. Our official dedicated electricity meter is not connected or operational and I have been informed by contractors that we are currently connected to or billed via our neighbour's electricity meter. It won't be the first time, as we had our meter replaced a few times. This discrepancy requires immediate investigation and correction. Essential services, including the boiling of water for sanitation, are being performed using gas appliances. Following a court order issued 23 May 2024, an attempt was made to restore the electricity. This attempt was improperly executed, resulting in the current unconnected/inoperable status of the meter. Judge Crutchfield explicitly mandated that the utility dispatch a qualified technician to conduct a comprehensive inspection of both the water and electricity meters and all corresponding connections. This inspection ordered by Judge Crutchfield has never been performed, despite the clear and ongoing service failures and meter irregularities. The continued absence of water and electricity poses a direct and immediate threat to the health and safety of the residents. This household includes an 80-year-old, bedridden individual who requires constant care. The lack of basic utilities makes it exceptionally difficult to maintain the necessary hygiene and support required for her care, placing her at significant health risk. In the meantime we have an inflated bill, and there's no resolution. I thought that the Ombudsman would be able to assist, but there's none. I am fed up an at my wits end, and don't know where to turn to anymore.
0 replies
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