PC
Phillip C
Active since Jul 2011
88
Reviews
0
Industries
Reviews
88 reviews15 months ago
No care attitude and poor service
It takes FNB Card division over 6 weeks to provide a response to a card dispute. And when the customer eventually receives a response it if from a person simply advising they cannot resolve without even going thru the submitted information. If they went thru the submitted information they would have had the correct facts to assist in resolving the problem. FNB Card division simply does not care about their customers.
53 replies
20 months ago
FNB Card Division does not have qualified staff
FNB Card division does not have staff that understands basic emails when a customer tries to explain a problem. The feedback a customer receives does not even point to the same transaction or the problem the customer reported to have resolved. They don't understand the rules around the FNB VISA cards they issue to their own customers. It takes months to get a response on an email, just to realize that the problem you reported has received zero attention.
53 replies
22 months ago
No plan/support for emergency scenario
<div>During the cold spell going down to -10C in our area, I had multiple pipes bursting and leaking. After 2 days without water and open damaged ceilings during one of the works cold spells this winter. Naked Insurance have no response on the route forward yet, clearly they are not of the opinion that this is any sort of emergency to sit without water and being exposed to the elements in the depth of winter. I am being caught between various service providers that advised they supp**** the quotes but according to Naked Insurance they are still awaiting it a day later. I have asked ++++ at Naked Insurance to assist in resolving it and I am continuously getting the run around without any drive from Naked Insurance to resolve.</div>
53 replies
22 months ago
FNB service non excistent.
I have submitted a chargeback request of the 15th of May 2024. I am getting confusing and unhelpful responses. When I reply on a mail and ask for clarity weeks seem to go by without any confirmation or response. It seems the FNB folks cannot read and comprehend basic emails, they don't even understand their own documents.
53 replies
26 months ago
Please remove my personal info from all your systems
I left Auto and General after 20 years for another company that gave me 50% savings on my monthly premium. After 4 or 5 years separation I still get phone calls from from persons saying they are contacting me on behalf of Auto and General. It seems a customers personal information is still being shared with all and sundry. Please stop contacting me via your own side, sister companies such as Budget Insurance and all 3rd parties.
58 replies
27 months ago
Lines continuously dropping
FNB Card division phone lines continuously drops while stuck with a robot voice. When you eventually get thru to a human the line quality is very poor and during sections of the call you cannot hear
58 replies
28 months ago
Deducting 3 payments in one month for the same tracker!
Not easy to deal with Cartrack. 3 deductions made from my account in one month, obviously an admin error, but to get it resolved is a challenge. When you contact them you are just informed they are dealing with your query. Who ever Happy Ndaleni is, is not really qualified to chat to customers.
256 replies
28 months ago
Santam does not have a clue what is happening in their business.
Continuously getting emails from Santam in regards to issues with policies that I am not sure where they get their info from. This morning I again get an email stating a policy is cancelled due to insufficient funds. No details, no proper correspondence. All policies and accounts I am aware of is paid up in full. I don't know who Welma Globler is, but I suggest she checks what mails are being send out on her behalf.
129 replies
28 months ago
Slow/no feedback service.
Santam advised on deadlines for claims submitted, but makes no effort to communicate and give feedback, even after their own supp**** deadlines have passed. Santam really provides very poor service.
129 replies
29 months ago
Slow service, no feedback.
Dont think these guys are intrested in new business. Very slow to assist an existing customer with support to fit to a new vehicle. Paula Kunene does not even respond to an application sent.
258 replies
Review Distribution
5 Star
4 (4.545454545454546%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
4 (4.545454545454546%)
1 Star
80 (90.9090909090909%)