IR
Itu R
Active since Nov 2025
2
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2 reviews4 months ago
Nissan
Escalating a matter to the head office proved to be fruitlesss. My new vehicle had a battery recall while I was still battling with Nissan SA to support with the warranty date that was not amended be Nissan Springs, when the vehicle was sold to me. This took 3 months, at some point I didn't have a vehicle for 8 days because Nissan Centurion was waiting for the warranty date to be changed, then I had to be jumpstarted a number of times. The date was eventually changed and they never cared to prioritise my vehicle. I booked the vehicle in on a Friday, Monday the 15th my vehicle was not released cos Nissan Springs paid Nissan Centurion after 17h00. Festive public holidays with no vehicle, can you imagine the inconvenience. I paid the price cos of one sales lady who has moved on to greener pastures. What pains the most is the follow ups I had to make with Nissan SA, Nissan Springs and Centurion. Felt like everyone felt no need to make this experience less annoying.
53 replies
5 months ago
Nissan Springs aftersales support
I purchased a 2024 vehicle in November from Nissan Springs. Eleven months later, I received a WhatsApp regarding a recall and took the vehicle to Nissan Centurion. Unbeknownst to me, the vehicle registration date was recorded as March, which meant Centurion could not raise a job card because the warranty date was incorrect. After waiting for hours to obtain the NaTIS document from Nissan Springs, Centurion was kind enough to complete the recall campaign and advised me to check back in two weeks regarding the date correction so I could book the vehicle for a service. Weeks later, I received another WhatsApp from Springs about a battery recall. I contacted Centurion to book for the battery recall and the service. I was informed that the date had still not been amended by Nissan Springs, and I would need to wait until it was corrected. I then reached out to the same F&I Manager (Miriam Seedat) who had previously sent the NaTIS document, to inform her that the date issue remained unresolved. My emails were ignored, and I was forced to call her directly. She began asking around the dealership, and a few days later, someone called to say the date was sorted. However, when I informed Centurion, they sent me a screenshot showing the date was still March 2024. This entire issue originated from the sales consultant (Thanda Le***uba), who has since moved to Nissan Bedfordview or Edenvale) and her lack of
0 replies
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