FD
FAITH D
Active since Dec 2025
2
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Reviews
2 reviews2 months ago
Very poor service
Almost 48 hours later after logging my call, it is still not attended to nor allocated to a technician after I was told that the ETA is 24 hours. This is even after I had stated that my premises is a business place whereby, I am running a day care centre. I have kid's food already rotting in the fridge. I requested an escalation process since my call has passed the ETA period from the consultants, and I was told that there is not process I will just have to wait because the Despatch Dept does not speak to customers. They're service delivery is very poor and unbelievable.
0 replies
4 months ago
Urgent Complaint Regarding Suspected Internal *****
I lodged a formal complaint with their ***** Department regarding a matter of serious concern involving suspected internal ***** whereby an unauthorized withdrawal and an irregular transaction on our Stokvel account was made which may have been facilitated or overlooked by an employee of the bank and requested acknowledgement of my mail within 12 hours. Three days later, I have heard nothing from them, nor have we received our refund of the R2000 that's missing PLUS its interest. I went to the Protea Glen Mall branch this past weekend, received a reference and before I had even gotten home, I got a message that my case was resolved while I have not gotten answers nor an explanation of how and when our money went missing. I was even refused access of a full bank statement of the transactions so we could see who facilitated the withdrawal. THIS BANK IS A NO GO ZONE!!! OUR MONIES ARE NOT SAFE AND CUSTOMER SERVICE IS NON-EXISTANT!
53 replies
Review Distribution
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4 Star
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2 Star
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1 Star
2 (100%)