KR
Keamoleboga R
Active since Dec 2025
2
Reviews
0
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Reviews
2 reviews2 months ago
Unacceptable Service, Endless Escalations, No Action
I am extremely disappointed with the service I have received from Makro. I purchased a fridge in December and also took out insurance through them at the time of purchase, specifically to avoid issues like this being dragged out. Since reporting a fault on the fridge, I have made countless calls and sent multiple emails trying to get the issue resolved. Every single time, I am told the matter has been “escalated” or “will be escalated.” This has become nothing more than an empty response. How many times does a problem need to be escalated before someone actually takes action and comes to inspect the fridge? The insurance I paid for has not made the process easier in any way. There has been no urgency, no proper communication, and no accountability. The lack of follow-up and the terrible customer service have turned this into a completely unpleasant and frustrating experience. This is not the level of service anyone should receive, especially when dealing with an insured product. I am still waiting for a real solution, a confirmed inspection, and proper communication. I would not recommend Marko based on this experience unless serious improvements are made in their customer service and service delivery processes.
168 replies
4 months ago
Damaged Lay-By Items and Refused Refund at JAM Festival Mall
On 15 December, I went to the JAM Clothing store at Festival Mall to complete and collect my lay-by after paying the full remaining balance. There were delays at first because the staff brought the wrong items, but I want to be clear that I have no issue with the staff themselves. My concern is with how the situation was handled. When my items were eventually brought to the counter, I could smell a strong stench from the bag, and it was wet. On opening it, I discovered that all the clothes had dyed into each other, with some items badly water-damaged and others stained by dye transfer. The clothes were clearly damaged and unwearable. What I don’t understand is why I was only told that my goods were damaged after I had already paid the full lay-by amount, and why I was refused a refund despite the items being damaged while in JAM’s care. Instead, I was forced to select alternative items to the value of my original purchase. The items I originally chose were no longer available or were in different sizes. The store was extremely busy, and I felt rushed into making replacements, which was uncomfortable and disappointing. I am highly dissatisfied, not because of the staff, but because of the lack of transparency and refusal to refund damaged goods. I would appreciate JAM Clothing explaining why this situation was handled in this manner and why I was refused a refund.
0 replies
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2 (100%)