SP
Simpiwe P
Active since Dec 2025
2
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0
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Reviews
2 reviews3 months ago
Withdrawal Disquiet
I just want to share my ordeal with a withdrawal that I requested with Discovery for an offs**** policy I took with them over 5 years ago that matured in December 2025. 01/12/2025 I send them an email requesting a withdrawal, I then receive an automated email response from them - an acknowledgement of receipt 02/12/2025 I receive an email from them with a quotation attached and some forms to fill in, I then then print all these, sign scan and email back to them the same day. I receive an automated email in acknowledgement almost immediately 24/12/2025 I call them to follow up on my withdrawal, I am told that I never responded to the email they sent me on 02/12/2025, surprised I ask the gentleman to stay on the line while I resend the email until he confirms receipt, he finally acknowledges after a few attempts on my side. I then receive another email from them requesting I complete a few details I left out on the withdrawal form (business details - the policy is in my personal so "n/a" and I must complete the ****en name section even though I am a man) and now they also want a certified copy of my proof of address even though that has not changed as per policy document. Alas, I complete, scan and email them back, I then receive the infamous automated email. 29/12/2025 I send them an email to follow up, they then respond telling me that under occupation I only filled out "self employed" but left out the name of the business, I print, complete, scan and email them and the automated email comes. 30/12/2025 I finally get an email from them without having to poke, its feedback - compliance approval was granted and the claim was processed etc. 15/01/2026 around 09h15 I receive a phone call from them, they ask me a few "security questions" and now my withdrawal is being forwarded to "payments" in 2 - 3 working days I should receive "proof of payment" 20/01/2026 I send them an email at 13h08 following up, I receive their trusted automated email and no further response A process started on the first (1st) of December 2025 and today 21 January 2026 my withdrawal has not been paid yet, I find it quite interesting and not the least entertaining, maybe the word SWIFT is never to be found on their vocabulary.
56 replies
4 months ago
Rain - Bunch of ******
On the 5th of this month these guys were supposed to debit R575 from my account but instead took 03 x R575, in fact the 4th transaction was declined due to insufficient funds so I'm sure they would have wiped my account out otherwise. The sad part is the lack of communication with their support or "billing team" that they won't even allow you to talk to. As I am writing this review my money has not been refunded, a call was logged, I got a reference number and I was told that I will be contacted soon, when I called them to follow up they wouldn't let me talk to the billing team but was told that the team would be informed of my call. I fid it absolutely unbelievable that a business can ********ly take money out of their customer's bank account then carry on without any sense of urgency whilst the customer is in financial distress, I was not aware how they are such a bunch of ******
383 replies
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