TK
Tumisho K
Active since Dec 2025
2
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0
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Reviews
2 reviews4 months ago
Extremely poor communication and unreliable service
I am extremely disappointed with PartServe Channel Support. I sent my laptop for repair under warranty because it was not charging. The process was frustrating from start to finish: The initial estimated repair timeline of 2–3 business days was exceeded without clear updates. Communication was slow and inconsistent, forcing me to chase updates multiple times. The unit was returned with a “no fault found” status, but the laptop still does not charge. Despite being under warranty, there was no urgency or proper follow-up on a clearly malfunctioning device. Overall, the lack of transparency, delayed responses, and unresolved repair issue show unprofessional and unreliable service. I do not recommend PartServe for warranty repairs.
56 replies
4 months ago
Extremely disappointed with Lenovo warranty support
I am highly disappointed and frustrated with Lenovo South Africa’s warranty service. My laptop, under warranty, was sent to PartServe for repair because it was not charging. Despite the unit being returned with a “no fault found” status, the device still does not charge at all. The communication throughout the process was poor and inconsistent, causing unnecessary delays. The estimated repair timeline passed, and with the holiday period approaching, I was left without a working device I urgently needed. I expected professional, efficient, and effective service for a product under warranty, but instead, I experienced frustration, lack of transparency, and inadequate problem resolution. Lenovo needs to seriously improve its warranty repair process and communication. I would give 0 stars if it was possible 🤞👎
0 replies
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