MZ
Muhammad Z
Active since Dec 2025
2
Reviews
0
Industries
Reviews
2 reviews3 months ago
Formal Dispute and Complaint – Incorrect Default Notice (Ref: HP9895929)
MTN South Africa – Legal / Credit Management Department I am writing to formally dispute the message I received stating that my MTN account is in default and that legal action may be taken under Section 129 of the National Credit Act (NCA). I categorically deny owing any outstanding amount to MTN. I have not been provided with any valid statement, invoice, or proof of debt that justifies this claim. Please note the following: 1. No debt is acknowledged. 2. In terms of the National Credit Act, a Section 129 notice must be based on a valid, existing credit agreement and an actual default. If MTN believes otherwise, you are required to provide: • A copy of the signed credit agreement • A full statement of account • Proof of default and how the amount was calculated 3. Until such proof is provided, I consider this matter formally disputed, and any continued threats of legal action or adverse credit reporting may constitute harassment and non-compliance with the NCA and POPIA. I request written confirmation within 7 working days that: • This account has been placed under dispute, and • No legal action or credit bureau listing will proceed while the dispute is unresolved. Failure to resolve this matter may leave me with no option but to escalate the complaint to: • MTN Customer Complaints, • The National Credit Regulator (NCR), and • ICASA, if required.
0 replies
4 months ago
Harrasment
They had to sing me for my account, which I am not supposed to pay has been years. I am not using my SIM card and still asking me to pay that balance. I don’t know where this balance come from.
0 replies
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