SJ
Siri J
Active since Jan 2026
2
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2 reviews3 months ago
Customer Punished for Restaurant Errors
I am extremely disappointed with Uber Eats’ handling of a valid complaint. I ordered a 200g char-grilled steak from Spur Silver Cove (Metlife, Port Elizabeth), but received a steak that was extremely thin, clearly closer to about 125g, and overcooked, despite requesting medium rare. While some shrinkage after cooking is normal, this portion was far beyond acceptable. I contacted Spur directly, and they acknowledged that the portion was incorrect and agreed it was wrong, even offering to make up for it. Despite this, Uber Eats still refused to issue a refund, even after evidence was provided. Over the past few weeks, I have spent thousands of rands on Uber Eats, treating my family regularly. I have only raised complaints when items were missing or incorrect, which is not the customer’s fault. Customers should not be penalised for reporting legitimate issues. This lack of accountability from Uber Eats has cost them a loyal customer.
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3 months ago
Never again.
I ordered a 200g char-grilled steak (For my husband) from Spur Silver Cove (Metlife, Port Elizabeth) via Uber Eats and received a steak that was clearly closer to 125g. (While mine was close to 200g) The portion was way too small and the steak was extremely thin, which makes it very obvious that it was not the correct size. I asked for medium rare, but it arrived crispy on the edges and well done throughout, completely overcooked. To make things worse, Uber refused to refund me, despite the order being incorrect. I’ve spent thousands of rands on Uber Eats in a short period of time, so this response was extremely disappointing. Overall, a very poor experience, both with the restaurant and Uber. I’ll be taking my business to Mr D from now on, and I don't be ordering from Spur again.
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