CM
CHAD M
Active since Jan 2026
2
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0
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Reviews
2 reviews3 months ago
Beware of Misrepresentation
A 2017 Volkswagen Move UP 1.5 was purchased after seeing a Facebook adverti*****t that explicitly stated the vehicle had a full service history. This claim was repeated verbally in front of credible witnesses. However, once the purchase agreement was signed, the service history was “not available.” Despite multiple requests, the dealership ignored it, and it eventually became clear that no service history existed at all. When requesting to return the vehicle and cancel the sale due to this misrepresentation, Autohaus Angel resisted for weeks. They finally agreed to take the car back but refused to acknowledge their breach of contract. Instead, they demanded a R8000 cancellation fee, insisting that this was non‑negotiable, even though the cancellation was entirely due to their false advertising. This was their exact response: “Please see signed by your client where they accepted the terms of sale which includes cancellation costs. These figures are not negotiable. Please let me know if you would like to proceed with the cancellation or not.” All reasonable attempts to avoid unfair penalties failed. As a result, we will now pursue action through small claims court to recover the ********ly charged fee, with interest, and escalate the matter to the National Consumer Commission, through referral, to ensure this dealership is held accountable. Consumers should be extremely cautious when dealing with Autohaus Angel. Their tactics are misleading, ********, and penalize buyers even when the dealership is at fault. FYI the vehicle is up for sale again on several platforms without any mention of a service history.
0 replies
3 months ago
Appalling Overall Service
This company is disregarding basic rules and regulations. I've been waiting over 12 months for a recon statement and contacted them repeatedly by phone and email, without receiving anything up to today. Eventually, I settled the account in full simply because I was getting nowhere. Since then, I have requested a paid-up letter, but every request has been ignored. I have sent 10 WhatsApp messages and 2 emails and have not received a single reply. After reviewing online feedback, it is clear this is a common experience for many customers. I will now be pursuing every available course of action against this company, even if I receive the paid-up letter. If they don't provide it and drag the issue on, it will help my case. The level of disregard they show toward is unlike anything I have encountered. I also intend to contact the companies they collect on behalf of and create a compilation of documented negative experiences to demonstrate their conduct and how it contravenes consumer protections as they act on behalf of these institutions and represent them, which creates liability. I will not be silenced, I will not go away, I will not rest, I will not be threathened into submission. Please do not make the mistake of thinking that I will.
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Review Distribution
5 Star
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4 Star
1 (50%)
3 Star
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2 Star
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1 Star
1 (50%)