Quinette K

Zero Stars! Rather take ur vehicle to MF Autobody

All I can say is, if your a person that needs you car, dont let your insurance send your car here, because you won't be getting it back soon. On 28 October 2025, I was in a minor ish car accident, the left side fender was damaged but the biggest damage was the steering tirod/rack because immediately I couldn't pull my vehicle over because it felt broken obviously, the left side tire was even sticking out so immediately I knew the alignment are gonna be off and the steering rack will be damaged. My car then got towed to AT & T on the same day, from the day of the accident till 25 November 2025 they only STARTED working on my car. Some time passed again and on 3 December 2025, they said that they are only waiting for 3 more parts which they will receive on the Tursday of that week (4/12/2025) LITTRLY ONE DAY AFTER THE UPDATE. On 19 December 2025 we still heard absolutely nothing from them so I phoned them asking them if I can come to the panel shop to drop my number plates because I just got the vehicle in October. I went there the same day I phoned, the lady showed me that only the body work has been completed and the left headlight, BUT THE HEADLIGHT WASNT EVEN DAMAGED, the lady Then also said to me that the insurance (King price) are closed for the festive season so they won't approve my vehicles additionals, I asked them what additionals and she said oh no the steering rack because the insurance assessor didn't asses correctly and didnt pick up the damages of the steering rack. BUT HOW DID THE PANEL SHOP NOT NOTICE IT SINCE THE WHEEL WAS LITERALLY OUT OF PLACE!!!!!! Obviously I was very frustrated, I then left the panel shop. I phoned the again around 28 December 2025 and they said no the claim was approved by the insurance HOWEVER now the supplier for the parts are closed for the festive, they SHOULD get the parts anytime from the 1st of Jan 2026. Yesterday I phoned them once more, 6 January 2026, the lady then said to me we're back at square one waiting for the insurance to approve so I started questioning them what must be approved now because the last updated they said they needed 3 parts, then they said they got the parts, then they said that King price is closed for festive it's just stories after stories. I mean how do you keep a vehicle in your panel shop for 3 months with the only progress was the Minor problems? How did YOU as a panel beater not notice the wheel alignment is WAY off and check WHY the wheel is scew???? Still dont have my car, last update i got is apparently yesterday (6/01/2026) around 14:00 they received all parts and said it should be done next week...Will wait and see but HIGHLY doubt it due to lack of communication and stories not ligning up together. I honestly dont know how these people are still in business. I'd rather take my vehicle across the road to MF autobody next time.