JW
Jaco W
Active since Jul 2011
2
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0
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Reviews
2 reviews24 months ago
Complete lack of communication
Still no resolving an issue with a defective drone. Warranty is active, and Fixology's Junaid tested it, found the same issue I had. This part of our dealings all went well. However, communication is virtually non-existent. Emails not answered, and the latest is they do not pick up the phone either. Two months ago I had to drive to Muizenberg to see them and drop off and later pick up the drone. Junaid, the person I worked with, was pleasant enough, and helpful, but after 2 months, I am no closer to a solution. And being dji's appointed service agent in South Africa, being unreachable is simply not cool. I have reported this to dji.
0 replies
38 months ago
A waste of service provider money
Huge waste of money for me. As a photographer, I purchased 150 credits and just saw them waste away, lead after lead. Bark recommends you phone the company looking for a service provider, but they either don't pick up the call, or don't respond to mail or text messages. I have not a single lead return a call or respond to my quote. And I am on the less expensive side of this business. I know - I have been told this in so many words. I suspect Bark.com attracts the wrong kind of customers - bargain hunters. Customers have no idea each lead (paid in credits of 10 - 20 units each) costs the service provider between R100 and R200 to respond to. To them it means nothing not to return phone calls. Also, very few give sufficient information to quote on, and often select the incorrect options in dropdowns. In one instance, I finally got someone on the phone who was asking for a photographer to shoot a church premises for large format prints. It turns out he had no idea he had selected that - he only needed a two-bedroomed apartment photographerd! Bark.com claims "We’re so confident you’ll get hired at least once, that if you don’t we’ll give you all your credits back." I am fast running out credits. We'll see what happens when I reach zero. In both credits and Bark income.
53 replies
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