ED
Etnel D
Active since Jan 2026
2
Reviews
0
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Reviews
2 reviews1 month ago
Poor Service – Payment Not Allocated by Zoom Fibre
I am extremely disappointed with the service I received from Zoom Fibre. I made a payment of R300 on 29 December via First National Bank online banking. However, the payment is still not reflecting on their system. I contacted them and provided proof that the payment was made, including the email confirmation from my bank, but they are insisting that I must provide a PDF proof of payment and 3 months bank statements. I contacted my bank, and they confirmed that they do not provide a PDF proof of payment for certain online transactions, which makes it impossible for me to provide the document Zoom Fibre is requesting. Despite explaining this and sending the available proof, Zoom Fibre refuses to allocate my payment, leaving my account unresolved. This is very frustrating as I have paid my money but they are not willing to assist or resolve the issue. I would not recommend anyone to use Zoom Fibre if this is how they treat paying customers. I request that Zoom Fibre investigate and allocate my payment immediately.
53 replies
3 months ago
THEY CAPTURED MY DETAILS WRONG AND REFUSED TO ASSIST
Their service is very poor and bad, I spoke to 2 consultants today because they captured my Shein details with Temu details and I no longer use that number, so the numbers are not corresponding, its been over 24 hours ever since my order is been out for delivery, the driver didn’t even come because he never laid a complain dat he doesn’t get me over the phone, I needed my order before Saturday now i cant get my order because they captured wrong details on their end at that time I paid for an urgent delivery, they are telling me to wait 48 hours on a Friday, I spoke to the guy named Serfernand in a call centre department he is very impatient and refused to transfer me to da complaints department. I am so angry dat I payed R2300 for the things that I need on Saturday but I can’t get them because they refused to call help. I need my orders today not on Monday. Even on TikTok they complain about this company’s service.
0 replies
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1 Star
2 (100%)