MM
Muhammed M
Active since Jun 2011
3
Reviews
0
Industries
Reviews
3 reviews7 months ago
Extremely poor quality pizza
I had an extremely disappointing experience on Friday 29 August. In fact, I had already written to you on Instagram but you failed to respond. There was a special on Uber Eats, buy 1 get 1 free. I ordered the Margherita pizza. When they arrived, I was shocked at the appearance. This is not the quality I'm used to from you. My immediate thought was that maybe you shouldn't run specials if this is the product of the special. I have pictures too, but you will see that the sauce was uneven and the cheese sp****. In fact these even looked like old pizzas that had been reheated. The taste was also not up to standard. I also found the crust to be quite tough and chewy compared to usual. Now I must say, I don't usually order on Uber Eats. We do regularly buy pizzas from the Long Street branch at full price and I have never been disappointed like this. Is there a reason for this poor experience? Did something go wrong on that Friday? Or was this really just a case of inferior quality due to the special? Obviously made worse by the fact that you then fail to respond to messages regarding this.
0 replies
49 months ago
Incompetent, unprofessional service coupled with excessive and unnecessary delays
Where do I start. I opened a TFI for my daughter using the secure online portal, Old Mutual were very quick to take the funds. Once opened, I tried to register an online account for my daughter but could not do so due to already having an online account in my own name where my cellphone number was used (I know, ludicrous in this day and age). Called the call centre (twice) and was told by the consultant to "get another cellphone and sim card." Absurdly, this exact conversation happened twice. During both conversations I requested to speak to a manager. I was promised both times that a call from a manager was imminent. My last call to them was in December 2021 and to date I have not received a call from a manager. I subsequently submitted a transfer request to transfer the TFI to a more competent asset manager. The request was submitted on 20 January 2022 and all admin would be handled by the receiving fund. Unnecessary and excessive delays by Old Mutual entailed, to the point where we have still not received the transfer certificate (23 March 2022). There have been numerous follow-ups by the receiving asset manager, all of which go ignored. Additionally, it is near impossible to actually get hold of a human consultant. In addition, I decided to lay an online complaint on 23 February 2022 using the Old Mutual website. I received an acknowledgment email confirming they had received the complaint, but to date have not received any feedback from them.
159 replies
130 months ago
Extremely poor service and non-apologetic about it
I received an email confirming delivery of a package that I had not received.<br> <br> After many phone calls and investigation, I managed to track down the package.<br> <br> The package was delivered to the incorrect address at the wrong time. At my own expense I arranged to have the package collected from the wrong address.<br> <br> I had stipulated the correct address when doing the replacement order, which was confirmed via email. I contacted Mr Delivery to schedule a time. I requested a change in time to between 17:00 and 18:00. I received sms confirmation of this.<br> <br> The delivery was then sent to the wrong address at approximately 13:00 at which time I received a call from reception at the incorrect address. I was assured by the driver that he would deliver at the correct address at the correct time.<br> <br> When I did not receive the package after 18:00 yesterday, I contacted Mr Delivery. I was then further assured that my package would be delivered to me at the correct address before 20:00.<br> <br> I then received an email from Takealot confirming delivery of my package at 15:00, at which point I contacted Takealot and determined that the package was delivered to the wrong address.<br> <br> I am extremely unhappy.
75 replies
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5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (33.333333333333336%)
1 Star
2 (66.66666666666667%)