N
Nhlakanipho
Active since Jan 2026
3
Reviews
0
Industries
Reviews
3 reviews3 months ago
Dishonest service and rejected claims despite confirmation of cover
I am extremely disappointed with African Independent Brokers. In mid-November 2025, I pro-actively contacted them to ensure my policy was up to date. I spoke with Zandile Nxumalo, who explicitly confirmed that my documents were in order. My debit orders were going off regularly, and she even sent me a policy schedule affirming that everything was active and up to date. A week or two later, my windscreen was hit by a stone. When I attempted to claim, the claim was rejected on the basis that my policy was "not up to date"—directly contradicting the written proof and verbal confirmation I was given just days prior. The back-and-forth was exhausting and unprofessional. I’ve ended up driving with a cracked windscreen and will now be paying for the repairs out of my own pocket. I have since cancelled my policy and moved to a different insurer. If you want peace of mind that your claim will actually be honored when you need it, look elsewhere.
0 replies
3 months ago
Dishonest service and rejected claims despite confirmation of cover
I am extremely disappointed with African Independent Brokers. In mid-November 2025, I pro-actively contacted them to ensure my policy was up to date. I spoke with Zandile Nxumalo, who explicitly confirmed that my documents were in order. My debit orders were going off regularly, and she even sent me a policy schedule affirming that everything was active and up to date. A week or two later, my windscreen was hit by a stone. When I attempted to claim, the claim was rejected on the basis that my policy was "not up to date"—directly contradicting the written proof and verbal confirmation I was given just days prior. The back-and-forth was exhausting and unprofessional. I’ve ended up driving with a cracked windscreen and will now be paying for the repairs out of my own pocket. I have since cancelled my policy and moved to a different insurer. If you want peace of mind that your claim will actually be honored when you need it, look elsewhere.
0 replies
3 months ago
Correspondence does get lost in the mix, it does get really frustrating having to constantly check and follow up on documentation sent months ago
Correspondence does get lost in the mix, it does get really frustrating having to constantly check and follow up on documentation sent months ago. Above all I’m fairly new at joining my way, I’m yet to experience claim processes (which is hopefully not a drag as having to confirm documents for policies) overall Hlonipiwe Gorekwang was very helpful in clearing things up (after two months) and resolved my issue.
56 replies
Review Distribution
5 Star
0 (0%)
4 Star
1 (33.333333333333336%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
2 (66.66666666666667%)