NH
Nediera H
Active since Jan 2026
4
Reviews
0
Industries
Reviews
4 reviews1 month ago
Poor Communication and Ongoing Delays – No Clear Feedback
I am extremely disappointed with the level of service received from Neil Govender Attorneys in handling my matter. RMO35394 // MAT25357 This claim has been ongoing since November 2025, and despite numerous follow-ups, I have not received clear or direct answers to simple and important questions. The only feedback consistently provided is that the matter is “awaiting approval,” with no indication of: • Where the approval is currently pending • How long the process is expected to take • Whether there are any outstanding issues causing delays Despite repeated emails and escalation attempts, my queries remain unanswered, and communication has been extremely limited and unhelpful. What is most concerning is the lack of transparency and accountability. As a client, I should not have to continuously follow up just to receive basic information. At this stage, the issue is not only the delay but the poor communication and lack of responsiveness, which has made an already stressful process even more frustrating. I would strongly encourage improvement in communication and client engagement going forward.
0 replies
1 month ago
Ongoing Delays & No Clear Communication – FNB Insurance Claim
I am extremely frustrated with the handling of my third-party claim by First National Bank Short Term Insurance and their appointed attorneys, Neil Govender Attorneys. This claim (Loss Event: RMO35394 // MAT25357) has been ongoing since November 2025, and despite numerous follow-ups, I have not received clear answers or any meaningful progress. Key concerns: • Multiple complaints have already been logged (Refs: 7165814Q, 7069582NF, 7147787NF, 200724499, 200741115, 202603171130), yet I am still required to follow up continuously for basic information. • The final tax invoice was submitted on 2 March 2026, and it has now been over 10 days, yet the only feedback received is “awaiting approval,” with no indication of where the approval is pending or how long it will take. • I have repeatedly asked: Where the settlement approval is currently sitting (FNB or attorneys) What the expected timeframe is These questions remain unanswered. • The at-fault driver collected their vehicle in January 2026, yet my claim remains unresolved with no explanation for the delay. • I contacted FNB telephonically and spoke to Ntabiseng, who was helpful and attempted to assist by engaging the claims department. However, I was advised that the relevant claims handler was unavailable to take my call, and reference was made to a signed document regarding timeframes, without addressing my specific queries. • I also requested a manager’s contact details to escalate the matter further, but this could not be provided. Despite the matter being escalated internally and marked as urgent, I have still not received any direct or meaningful feedback. At this stage, the issue is not only the delay but the complete lack of communication, transparency, and accountability. I am requesting: • Clear confirmation of where the settlement approval is currently pending • A definite timeframe for finalisation • Proper communication from the responsible department I trust this matter will now receive the urgent attention it requires and be resolved without further delay.
53 replies
3 months ago
Extremely Poor Handling of Third-Party Motor Claim – FNB Insurance
I am extremely dissatisfied with the handling of my third-party motor vehicle claim involving an FNB Insurance client. The claim was submitted on 18 November 2025 and is referenced under Claim Numbers: RMO35394 / MAT25357, managed by Neil Govender Attorneys on behalf of FNB Insurance. Despite numerous follow-ups via email and phone calls, there has been no meaningful progress or substantive response. I have been dealing with Kudzai Matsika, and communication has been extremely poor. Responses received are generic in nature, repeatedly referring to “validation” or alleged outstanding documentation, without any clarity on what is actually required or what steps are being taken. I contacted Ruby from FNB Insurance, who advised she could not assist directly. I then escalated the matter by CC’ing her team leader and another colleague. While the team leader responded, he indicated that the matter fell outside his mandate, but confirmed that Ruby could assist. Ruby subsequently contacted the attorneys requesting telephonic feedback, yet the only response received thereafter was once again a vague email stating the claim is “still validating”, with no timeline or explanation provided. Nearly 60 days have passed with no clear status update, no accountability, and no realistic timeframe for finalisation. Calls go unanswered, emails are ignored, and there is a complete lack of transparency regarding the progress of this claim. This level of service is completely unacceptable, particularly given the financial and personal impact that delays in a third-party motor claim cause. I am posting this review publicly in the hope that FNB Insurance and their appointed attorneys will finally give this matter the urgent attention it requires.
56 replies
3 months ago
Third-Party Claim Submitted– Ongoing Lack of Substantive Response
I am extremely dissatisfied with the handling of my third-party motor vehicle claim (Claim Numbers: RMO35394 / MAT25357) by Neil Govender Attorneys. I have been dealing with Kudzai Matsika, and despite repeated attempts to get feedback, the claim has seen no meaningful progress. Here is a summary of actions taken and responses: The claim was submitted on 18 November 2025. I have followed up multiple times via email and phone calls, but have only received generic responses, referring vaguely to “validation” or outstanding documentation. I contacted Ruby from FNB Insurance, but she was unable to assist directly. I also CC’d Ruby’s team leader and another colleague. The team leader responded advising the matter was out of his mandate, but confirmed Ruby could assist. Ruby subsequently emailed Kudzai requesting telephonic feedback, yet the response received was still a generic email stating the claim is “still validating”, with no real update on progress or timeframe. Nearly 60 days have passed with no substantive feedback, clear status update, or realistic timeline for finalisation. Calls remain unanswered, emails are ignored, and no clarity has been provided on what is outstanding or what steps are being taken. This ongoing delay, lack of accountability, and absence of communication is completely unacceptable, especially considering the financial and personal impact of a delayed third-party claim. I am posting this publicly in the hope that the matter will now receive the urgent attention it requires.
0 replies
Review Distribution
5 Star
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4 Star
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3 Star
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2 Star
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1 Star
4 (100%)