CG
Celenhle G
Active since Jan 2026
2
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Reviews
2 reviews1 month ago
****MERS! Mr Price Mobile taking money after cancellation
****!!!!!! ****MERS NOT SERVICE PROVIDER!!! I am honestly beyond angry at this point. I cancelled this On Biller service in October 2025. I was clear, direct, and firm that I did NOT want this service. Yet somehow, Mr Price Mobile decided to completely ignore that and continue taking money like my instructions meant absolutely nothing. Since then, it has just been excuse after excuse. In December, I called again and was told there would be an “investigation” and that I would not be billed. That was a complete lie because the debits never stopped. In January, I called AGAIN, and instead of fixing the problem, I was met with a rude consultant who basically refused to help me unless I agreed to continue paying for this useless subscription. So I must keep losing money just to get assistance? That is outrageous. They have been taking R89 from the account every month since 8 October 2025 for a service I CANCELLED and do not receive. That is over R500 taken for absolutely nothing. At this point, this doesn’t feel like incompetence anymore, it feels like blatant exploitation of customers. I have made multiple attempts to cancel, and every single time I have been ignored while my money continues to be taken. This is exhausting, frustrating, and completely unacceptable. I will be escalating this matter further to the WASPA and and any other relevant body because this kind of behavior cannot be normalized. People need to be aware of what they are signing up for with Mr Price Mobile. THEFT ONLY
53 replies
3 months ago
Terrible Accounts Department
Firstly, I must say their beds are amazing quality. I loved them so much that I ended up getting beds for two other rooms in my house. Unfortunately, their accounts department is absolutely **********. On 25 September, I called to notify Rental Buddies that my bank account had changed and that the account linked to the debit order was closed. The accounts lady I spoke to advised me to send a Proof of Account for my new bank account, which I did immediately. Fast forward to October, I received a WhatsApp stating that my account was in arrears for the initial subscription amount and a “failed debit order” fee. I queried how this was possible since I had given them notice well in advance. I was then told that they cannot debit Discovery Bank accounts. Out of good faith, I paid the R150 anyway. I then set up a stop order, which has been going off timeously every month. In November, I received another WhatsApp saying my account was in arrears and that they would repossess the beds. I was shocked. I sent them proof of payment for September, October and November, and was told I still owed R150 for a failed debit order for October – for an account they had been informed multiple times was closed. I then formally disputed this with the accounts department via email and received no response at all. In December 2025, I received yet another message, but by then they were already closed for the holidays so I couldn’t even call them. Now in January 2026, I am being told I owe R300 in failed debit order fees. I am extremely tired and frustrated with the accounts department. They were notified back in September 2025 that the account they keep debiting is closed, yet they continue attempting to debit it and then charge me for their own administrative issues. They do not respond to emails, they do not resolve disputes, and instead threaten repossession. This is completely unfair and unacceptable, I’ve never missed a single payment since the start of each contract! Great products, but horrible customer service and even worse accounts department.
0 replies
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1 Star
2 (100%)