

Rental Buddies
Based on recent customer reviews, Rental Buddies receives polarised feedback that highlights strong product quality alongside significant service and billing concerns. Customers consistently praise the comfort and quality of beds and furniture, with a recurring theme of helpful sales agents and smooth delivery experiences when things go well. However, a prominent pattern of frustration emerges around debit order errors, unauthorised deductions after contract cancellation, refund refusals, and poor after-sales communication. Many reviewers describe difficulty reaching the accounts department and feel that promised resolutions rarely materialise once the initial sale is complete.
NPS Score
-34
Recommended: Unlikely
Sep '25 - Aug '26
Based on recent customer reviews, Rental Buddies receives polarised feedback that highlights strong product quality alongside significant service and billing concerns. Customers consistently praise the comfort and quality of beds and furniture, with a recurring theme of helpful sales agents and smooth delivery experiences when things go well. However, a prominent pattern of frustration emerges around debit order errors, unauthorised deductions after contract cancellation, refund refusals, and poor after-sales communication. Many reviewers describe difficulty reaching the accounts department and feel that promised resolutions rarely materialise once the initial sale is complete.
Hellopeter has tracked Rental Buddies across 23 reviews. Rental Buddies hasn't collected enough recent reviews — at least 10 in the last 12 months are needed — to calculate a TrustIndex score. Have you used Rental Buddies? Write a review to help others decide.
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Apr 2020
Can I give no star ? I purchased a bed from Rental Buddy South Africa in May 2025. Unfortunately, not even a year later, the mattress started sagging badly and became uncomfortable to sleep on. I contacted the company, and to their credit, they replaced the mattress for me. At that stage, I was very happy with their service and willingness to assist. However, less than a week after receiving the replacement mattress, it also started sagging. I contacted them again and provided photo evidence, but this time they refused to replace the mattress. Instead, I was informed that I would need to pay a cancellation fee to end my contract, as well as an additional collection fee for them to collect the bed. This is extremely disappointing customer service. Customers should not be expected to pay for poor product quality or for issues caused by the company’s own products. Rental Buddy South Africa, I am still waiting for a proper response and resolution regarding this matter.
1 reviews | Active since Apr 2020
Can I give no star ? I purchased a bed from Rental Buddy South Africa in May 2025. Unfortunately, not even a year later, the mattress started sagging badly and became uncomfortable to sleep on. I contacted the company, and to their credit, they replaced the mattress for me. At that stage, I was very happy with their service and willingness to assist. However, less than a week after receiving the replacement mattress, it also started sagging. I contacted them again and provided photo evidence, but this time they refused to replace the mattress. Instead, I was informed that I would need to pay a cancellation fee to end my contract, as well as an additional collection fee for them to collect the bed. This is extremely disappointing customer service. Customers should not be expected to pay for poor product quality or for issues caused by the company’s own products. Rental Buddy South Africa, I am still waiting for a proper response and resolution regarding this matter.
1 reviews | Active since May 2026
I must compliment Antoinette at the accounts department. I have had to deal with people at accounts previously and I must admit this was a whole new experience. Always friendly and on point. I have had dealings with her more than once and she is an asset for the company for sure. Well done!!
1 reviews | Active since May 2026
I must compliment Antoinette at the accounts department. I have had to deal with people at accounts previously and I must admit this was a whole new experience. Always friendly and on point. I have had dealings with her more than once and she is an asset for the company for sure. Well done!!
1 reviews | Active since Dec 2013
I received my bed yesterday and had the best night’s sleep in a long time! Thank you for the excellent service. I was kept informed throughout the entire process, right up until the bed was delivered. I would highly recommend Rental Buddies to anyone looking for great service and a smooth experience.
1 reviews | Active since Dec 2013
I received my bed yesterday and had the best night’s sleep in a long time! Thank you for the excellent service. I was kept informed throughout the entire process, right up until the bed was delivered. I would highly recommend Rental Buddies to anyone looking for great service and a smooth experience.
1 reviews | Active since Feb 2018
I cancelled my contract in January 2026, I paid the penalty fees and the items were collected. End of February the debit order went off again and I've been trying to get hold of Jamie at the accounts department since last week to sort it out. The ladies answering the phones keeps on saying she will phone me back, but she never does. I was a client for a few years, but this service makes me doubt that I ever want to do business with them again
1 reviews | Active since Feb 2018
I cancelled my contract in January 2026, I paid the penalty fees and the items were collected. End of February the debit order went off again and I've been trying to get hold of Jamie at the accounts department since last week to sort it out. The ladies answering the phones keeps on saying she will phone me back, but she never does. I was a client for a few years, but this service makes me doubt that I ever want to do business with them again
1 reviews | Active since Nov 2022
These are the company that I think ****s the most of their client, tel you something over the phone and when it get to final payments, there is extra money's to be paid. Guys you can get the same bed at any store for less then buying from this company, promise
1 reviews | Active since Nov 2022
These are the company that I think ****s the most of their client, tel you something over the phone and when it get to final payments, there is extra money's to be paid. Guys you can get the same bed at any store for less then buying from this company, promise
1 reviews | Active since May 2017
They deducted my payment on the 5th instead of the 10th, now I must pay another debit order bounce due to their mistakes. Please ppl make sure you rather pay via eft and not debit order.
1 reviews | Active since May 2017
They deducted my payment on the 5th instead of the 10th, now I must pay another debit order bounce due to their mistakes. Please ppl make sure you rather pay via eft and not debit order.
1 reviews | Active since Jun 2021
Firstly the beds are good quality, however they did debit my account for an additional 2 months after my contract has ended and this has been for 2 months now that i have been trying to resolve this and get my money back, they owe me a total of R 1796 which is a lot of money and they have the cheeck to tell me they do not refund, i have been in contact with numerous people in accounts, my sales agent and apparently they advised me(I have the message) that the CEO advised this is not refundable even though he will TRY to stop my debits in the meantime to make up this amount, also once again empty promises an d i never agreed to this I want a refund as this was my money taken for no reason I honestly feel they stole from me, admitted they have credit for me but WILL NOT REFUND me, this is a shame and scandal that companies are quick to threaten you and indicate you owe them but will not refunds an individual
1 reviews | Active since Jun 2021
Firstly the beds are good quality, however they did debit my account for an additional 2 months after my contract has ended and this has been for 2 months now that i have been trying to resolve this and get my money back, they owe me a total of R 1796 which is a lot of money and they have the cheeck to tell me they do not refund, i have been in contact with numerous people in accounts, my sales agent and apparently they advised me(I have the message) that the CEO advised this is not refundable even though he will TRY to stop my debits in the meantime to make up this amount, also once again empty promises an d i never agreed to this I want a refund as this was my money taken for no reason I honestly feel they stole from me, admitted they have credit for me but WILL NOT REFUND me, this is a shame and scandal that companies are quick to threaten you and indicate you owe them but will not refunds an individual