Tessa M

Active since Jun 2011

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4 reviews

2 months ago

Do not count on NAMOLA to have your back in a life-threatening situation

Do not count on NAMOLA to have your back in a life-threatening situation. They do not even notice if your Panic Tracker has not “moved” for two months. Furthermore, if your routine testing of the Panic Tracker device, which vibrated and buzzed as it should, does not elicit a response from the Namola call centre, there is NO publicized phone number to check to see whether your signal is getting thru at all. Their call centre staff seemed pretty clueless when I got thru via the phone app too. The whole POINT of the Panic Tracker device is for it to work independently, when you may not be able or capable of using your phone. Unless some major changes are made to their systems, I would NOT count on NAMOLA in an emergency!

0 replies

Standard Bank

18 months ago

Standard Bank's slogan "It Can Be"....What? Absolutely impossible to do banking here?

Standard Bank's total disrespect for their customers shines thru in having a "Customer Service" line, BizDirect, which can remain unanswered with temper-enhancing jangly muzak for 25 to 35 mins. This is not a once-off happening, it is the norm. The Complaints Resolution person was unable to "resolve" my complaint. Their Facebook Messenger contact person told me to DM my query, having read it on DM. Eventually, that person told me the appropriate dept. would contact me. This was over an hour ago. The contact number on the letterhead of the staffer I was trying to contact "does not exist". The contact number of the Escalation Manager, on the same letterhead "does not exist", the cellphone number of the same Escalation Manager, as per the same letterhead, remains unanswered. The contact number for Standard Bank Head Office Cape Town, as per their own postings on the Internet "does not exist". The email given on the 'net of Standard Bank CEO, Sim Tshabalala, as *** "does not exist". You are not allowed to be put thru to your branch......because "staffers cannot answer clients who phone in in case they have customers in their office". Sooo...I'm expected to drive twenty minutes each way, if I'm lucky with the traffic, and then to wait who knows how long in a queue in the Branch, in order to speak to a staffer...because they are too busy to speak to me via a phone call. I DID speak to someone at BizDirect three-quarters of an hour ago, who told me the person I wanted to speak was "busy". His/her red light was on on Teams, but he/she would phone or email me as soon as he/she is available. Riiiiight....just as well I wasn't holding my breath. This Bank is a complete CIRCUS these days. We have over thirty accounts, mostly between twenty and FIFTY years old. Furthermore, my partner, my brother and I are all SHAREHOLDERS of this Bank. How bad is it when you cannot honestly recommend your own Bank (as apart from the place where you bank) to other people because its Customer Service is absolutely TERRIBLE. I feel this Customer Service matter should be placed on the Agenda, for a thorough investigation, for the Annual General Meeting in June 2025.

1 reply

Virbac Backhome

20 months ago

Virbac BackHome admin service

Amazing service...really impressed

1 reply

LanPack

23 months ago

No ***

LanPack have been around a long time. However, almost ALL of their Customer Service links are addressed to ***. Applying for Wholesale account, facebook, IG, website, contact us...etc. I tried twice in the past week or so to apply for wholesale pricing, but received no reply., so I phoned this morning. "Nah, the lady using that address has left". I question that it was a Company address, so surely there is someone else who can operate it? Nah....you must jus' email ***. Like I've got nothing to do but to duplicate my jobs, because they are too lazy to change their seemingly main contact address. I was assured that the email address DOES work...just that no-one looks at it! I drew a comparison with me giving her my cellphone number, assuring her that it DOES work, but I just never bother to answer it. Reply from staffer "Hmmmmmmm". She said that they WILL fix the email as given on the links "SOME TIME". They must be doing really really well, if they can be so cavalier in their attitude toward Customer Service.

0 replies

Review Distribution

5 Star

1 (25%)

4 Star

0 (0%)

3 Star

0 (0%)

2 Star

0 (0%)

1 Star

3 (75%)

Tessa M

Reviews

Do not count on NAMOLA to have your back in a life-threatening situation

Standard Bank's slogan "It Can Be"....What? Absolutely impossible to do banking here?

Virbac BackHome admin service

No ***

Review Distribution

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