TP
Tumelo P
Active since Jun 2011
4
Reviews
0
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Reviews
4 reviews34 months ago
Why is NEDBANK not taking accountability and fixing their mess
I received a call on Friday evening, of which I requested the Nedbank agent to call me back in 5 min. She did not call. That Friday evening I checked my banking app to find an amount debited from account. I contacted Nedbank on Saturday morning and experienced the worst service in the 30 years of banking with Nedbank. I was taken from pillar to post, then finally through one of the only competent people in the bank, Nonhlanhla, she helped get me an agent. That agent hung up the phone on me without understanding my query. Frustrated, I drove to the Nedbank at Mall of Africa to get help. I forgot the lady's name inside the bank, but she was helpful and got me connected to one of their agents. The agent - Siyanda, also helpful explained that it was an error and that he will make a note for the error to be rectified. I told him that was not good enough, and that I want Nedbank to fix it immediately because I needed to use the money. Now here is where I do not understand how Nedbank chooses its leaders. Siyanda, said he has no authority and referred me to Lerato and Meshack of whom he said were his team leaders. None of them were available. After more than 30 minutes of waiting, Siyanda said Lerato will call me back that day (Saturday - 08 Jul). To this day, nothing! It is Monday(10 Jul), and I have received no feedback except a lousy sms from Nedbank that has nothing to do with my query. So I called Nedbank to find out why my money is not available in my account. The agent, Tebeho said it will be done in 3 business days. 3 business days for something that NEDBANK DID WRONG!!! I told her that I am not willing to accept that timeline and wish to speak to someone to escalate the matter. She said she will refer me to her team leader Lerato because Meshack is unavailable. I waited on the line and still no Lerato to explain and most importantly HELP me with my query. Nedbank! You have useless *********** team leaders in your home loan dept and I wish to express my utter dissatisfaction with your service! The lack of acknowledgement from any of your so called team leaders, and lack of urgency to handle my query tells me that you have no care or respect for me as a client. Since I am not respected as a client, I wish to terminate my account and will move home loan and investment accounts somewhere else. This is the last of the terrible service and lack of accountability from Nedbank. I do not trust them to handle my accounts in future and do not recommend them as a banking service provider.
0 replies
77 months ago
Poor Customer Service
I called Nedbank on Friday 22 November to find out why my GB points are not reflecting when I make purchases. A consultant said they will check into it and provide feedback in 2 business working days. Reference given to me was 29525080. It is now Friday 06 December and no feedback. So I decide to make a call and follow up. To my horror, Nedbank's authentication approve message is not going through to my cellphone. Therefore the consultant transfers me to another dept. This is now 15 minutes wasted waiting for the other department to assist. As soon as i get through, I let Shirley know my reference number. Her response is that I have used my GB points. I tell her that is not the reason for my query. She puts me on hold for another 15 minutes of which then I eventually hang up the phone. I am utterly dissapointed in Nedbank's lack of effective customer service. I have been a client for more than 20 years and this is the worst experience as a client to Nedbank. No one knows what is going on. An to get transferred from pillar to post is highly unprofessional and reflects a complete inability and incompetence to keep their promise of "Making things Happen"!!! I want to state that things must change from them. And will be taking my account to another bank which understands customer service. If there was a minus rating, that would be what i would rate Nedbank! Pathetic
0 replies
79 months ago
Poor customer service
Poor customer service from Portfolio Manager, Hermann Frederick! I emailed him and he did not reply to my email requests. I called him and gave a poor excuse that my complex is not the only one he manages! To make matters worse he said he will email me feedback and I am still waiting!!!! This is absolute BS! Taking into consideration the high amount of levies one has to pay as an owner! This is definitely not a service worth paying for! I asked 3 simple things: 1. Please disconnect a cellphone number off the intercom. (When i checked yesterday, the number was still connected.) 2. Please circulate email to residents of complex that their kids must stop playing in my and other people's yards. (Hermann said he has spoken with trustees and will forward me their feedback. Still waiting) 3. Landscaping of the complex is not up to standard. Please can you get gardeners to trim the bushes and ensure consistency in gardening. (Still no feedback) Levies cost R2300!!!! I am up to date with payment! Why am i not receiving the service that is required? Pathetic! Undermining! Don't give a F attitude! Useless! Unethical! Poor leadership! Lack of customer service!
0 replies
111 months ago
Pathetic Service
<p>I am highly disappointed with Easyway Centre vehicle inspection service and lack of professionalism when i took in my vehicle on Thursday 02 March 2017.</p> <p> </p> <p>Fisrtly the negative comments uttered by Michael Beurlen about my vehicle was completely rude and to say the least uncalled for.</p> <p> </p> <p>While joking around and not being professional, he incorrectly wrote the colour of my vehicle on the inspection sheet. I noticed this error 10 minutes after driving away from the centre when I decided to check the copy of the inspection sheet. The colour of my vehicle is black and he wrote grey.</p> <p> </p> <p>On Tuesday, 08 March 2017, i decided to call my insurance company to check if they had received the vehicle inspection and to my surprise (or lack of) they had not received it. That is a whole 7 days that has elapsed without anything being done by Easyway to ensure my vehicle is correcty insured.</p> <p> </p> <p>I have experienced poor service and lack of professionalism by Mr Michael Beurlen. What is worse is that he is the manager of the orgnisation but lacks integrity and ability to understand customer service.</p> <p> </p> <p>I urge Easyway to correct this poor customer service.</p> <p> </p> <p> </p> <p> </p>
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Review Distribution
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4 Star
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3 Star
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2 Star
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1 Star
4 (100%)