PJ
Paula J
Active since Feb 2026
2
Reviews
0
Industries
Reviews
2 reviews2 months ago
Avoid - unless you like having your parcel lost
I paid customs on a parcel from the UK and after receiving my shipment from Linex, DPD Laser delivered it to the wrong recipient, at the wrong address, in the wrong town. This is no minor error, it is a fundamental failure of basic courier operations. Since then, attempts to resolve the issue have been met with silence. Requests to speak to a manager have gone unanswered, despite multiple follow-ups and several staff members being copied on correspondence. The absence of accountability and customer support is appalling. This is not the level of service expected from a national courier company and raises serious concerns about internal controls and customer care standards. I've never felt the need to take time out of my day to leave a company a bad rating before, but I've never experienced such bad service. I've left both of these disappointing businesses a 1 star rating in the hope that this saves someone else from the anguish.
0 replies
2 months ago
Avoid - unless you like having your parcel lost after you've paid customs
This is the worst level of customer service I have ever encountered. After payment was made for customs clearance, my shipment from the UK was handed over to DPD Laser. From that point onward, my parcel was lost and all accountability and communication completely collapsed. I have repeatedly requested escalation to a manager. Emails sent regarding this matter include eight recipients, yet not a single person has had the courtesy or professionalism to respond to a paying customer. Whether the failure lies with Linex directly or with the courier they appointed, the lack of ownership, communication, and urgency is unacceptable. This is not the standard of service one expects from a business operating at this scale. I've never felt the need to take time out of my day to leave a company a bad rating before, but I've never experienced such bad service. I've left both of these disappointing businesses a 1 star rating in the hope that this saves someone else the anguish.
0 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
2 (100%)