FY
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Active since Feb 2026
2
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2 reviews2 months ago
Extremely Disappointed with Defy
I purchased a Defy 5 plate gas hob , which is still under warranty, I used it for 6 months started experiencing problems, 1 plate would not ignite, made a request for it to be repaired, technician came in 4 times ....he just could not repair it .....its been a month now....on the technician's last visit he said he will call in a higher level technician .....the next day I receive a telephone stating that I need an electrical to repair the hob.... I'm made to feel that I'm the only customer that has an issue with the stove ....but reading other reviews above I can see there are many other frustrated customers experiencing the same thing that I am experiencing......repair turn around times are disappointing ....there is 6 months left for the warranty to expire and at the rate at which services are carried out ....I feel time is been wasted unnecessarily. I need urgent assistance from Defy ...
0 replies
2 months ago
Extremely Disappointed with Defy
I am extremely disappointed with the Defy product and service
168 replies
Review Distribution
5 Star
0 (0%)
4 Star
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3 Star
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2 Star
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1 Star
2 (100%)