RT
Raymond T
Active since Feb 2026
2
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Reviews
2 reviews2 months ago
Roberts and Refusal of PSG to pay my Insure House Hold Items
I submitted a claim for my house items for about R900 000 in August 2022 when my house burned down. I was asked to list all the damaged goods and the extent either by fire or water and go and get three quotation for each item. I did this and submitted quotations to PSG. They appointed a forensic private investigator who demanded that I must look at each item one by one take photos and determine the extent of the damages, I refused as this was their job and they eventually did that and claim that I am deficult. In their report to PSG they claim that I am difficult to cooperate and I am deceptive about the fire incident. I ask them to conduct poligraph test and they never rep****. After back and forth having gone to ombudsman PSG came back and say they will only pay about R200 000. I decline that asking reasons for this amount, they never rep**** other they said to me I must submit proof of purchased items for the fire in 2010. I told them no one told me to keep proof and I no longer had most of them. They then declined the claim on the basis of insufficient information. I told them the insurance is a quantum not listed items. During the claim process one of the salvaging agencies (Pieter Zeeman <PieterZ@xtnd.co.za> ) sent me an email that they have been instructed by PSG to salvage all electrical items to be tested and write damage report. I ask my PSG broker Mr Corne Venter and send me confirmation email to release the items. Now PSG is denying having instructed the salvage company. Now my items are lost.
56 replies
2 months ago
Failure for Legalwise to provide legal support and poor service
I refer my matter between PSG/ABSA insurance when my house hold items burnt fire to fire in 2022 August, the insurance refused to pay out for the items as they expect me to supply proof of items I bought for the fire in 2020, which they never told me it’s a requirement to keep proof of payment for any items in any fire incident and is not in their policy documentation. I refer the matter to legal wise in Feb 2023 they are still seeking legal advice on the matter today. They only do follow ups only when phoned them. Please help me to refer this matter to an ombudsman for legal firms. I have been paying premiums to legal wise for more than ten years for nothing they are useless no legal assistance
56 replies
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