MP
Michelle S
Active since Feb 2026
2
Reviews
0
Industries
Reviews
2 reviews2 months ago
POOR WORKMANSHIP!!!
My insurance instructed me to take my vehicle to this company. Long story short, my vehicle was taken in for hail damage. Precision AutoSpray advised that they were unable to undertake the repairs during December 2025. Consequently, on 6 January 2026, I delivered my vehicle to Precision AutoSpray for the repair of hail damage. The repair process took approximately two weeks, and my vehicle was returned to me on 19 January 2026. Due to my professional obligations, my husband collected the vehicle on my behalf. Upon my inspection later that day, it was immediately apparent that the vehicle had not been repaired to an acceptable standard. I observed extensive scratch marks across the bodywork, incomplete removal of dents, and, alarmingly, new dents that were not present prior to delivery of the vehicle. The rubber seals around the windows were damaged and scratched, and there was a visible chip on the vehicle’s wing. This damages caused by this company exceeds R 50 000.00. I emphasise that this vehicle was purchased brand new and was only six months old at the time. The condition in which it was returned to me is wholly unacceptable I immediately notified my broker, of my concerns. On that same day, I was compelled to cancel scheduled professional commitments—resulting in a loss of income—after being instructed to return the vehicle for inspection. During my interaction with the representative from Precision Auto Spray, I was met with an unprofessional and arrogant attitude. On 19 January 2026, I attended Precision Auto Spray’s premises for an inspection. I was instructed to return the vehicle on 22 January 2026 for further work, including partial dent repairs and replacement of window rubbers. Upon returning the vehicle on 22 January 2026, the scratches remained unresolved. I was then informed by a representative of Precision Auto Spray that I should be provided with mixed paint to “patch” the damage myself. This suggestion is entirely unacceptable and demonstrates a complete disregard for professional standards and customer care. Despite the evident deficiencies in workmanship, I was further expected to return the vehicle to Precision Auto Spray for inspection. I refused to do so, given the inconvenience and lack of confidence in the repairer, and insisted that any inspection take place at my residence. On 28 January 2026, an assessor attended my home to inspect the vehicle. Notably, no representative from Precision Auto Spray made any effort to attend. This further underscores their indifference and lack of accountability. The assessor, expressed clear concern regarding the condition of the vehicle. The extent of the damage cannot be adequately captured in photographs and is plainly visible upon physical inspection. In summary, my vehicle was delivered for the repair of hail damage and was returned to me in a materially worse condition than when it was handed over. The assessor recommended that the vehicle be assessed by Silverlakes ARC. I delivered the vehicle to Silverlakes ARC on 2 February 2026. Upon receipt of their quotation, I was shocked by the extent of the damage identified, including confirmation that certain dents had not been properly repaired. Now they are constantly harassing me, wanting to fix my vehicle, but it is evident that one cannot entrust them with my vehicle!!! One would expect more of a company in business for so many years. Please avoid this company at all costs!
0 replies
2 months ago
DISAPPOINTED!!!!
I record my profound dissatisfaction with the manner in which my motor vehicle was handled by Precision Auto Spray (“the repairer”), a panel beater to whom I was referred by Bryte Insurance. It is particularly concerning that Precision Auto Spray forms part of Bryte Insurance’s approved repair panel. The standard of workmanship demonstrated is wholly inconsistent with what one would reasonably expect from an insurer-appointed service provider. I recently transferred my insurance portfolio from Alpha Insurance to Bryte Insurance, following assurances that Bryte provided a superior level of service. In light of subsequent events, those assurances appear to have been materially misleading. On 3 December 2025, I presented my vehicle to Montana Repair Centre for a quotation. I was advised that I was unable to utilise this repairer as it was not an approved member of Bryte Insurance’s panel. Bryte Insurance thereafter instructed my broker that my vehicle was to be repaired by Precision Auto Spray. This was already inconvenient, as Precision Auto Spray is situated in Silverlakes, while I reside in Montana. Precision Auto Spray advised that they were unable to undertake the repairs during December 2025. Consequently, on 6 January 2026, I delivered my vehicle to Precision Auto Spray for the repair of hail damage. The repair process took approximately two weeks, and my vehicle was returned to me on 19 January 2026. Due to my professional obligations, my husband collected the vehicle on my behalf. Upon my inspection later that day, it was immediately apparent that the vehicle had not been repaired to an acceptable standard. I observed extensive scratch marks across the bodywork, incomplete removal of dents, and, alarmingly, new dents that were not present prior to delivery of the vehicle. The rubber seals around the windows were damaged and scratched, and there was a visible chip on the vehicle’s wing. This damages caused by Bryte’s approved panel beaters amount to over R 50 000.00. I emphasise that this vehicle was purchased brand new and was only six months old at the time. The condition in which it was returned to me is wholly unacceptable I immediately notified my broker, of my concerns. On that same day, I was compelled to cancel scheduled professional commitments—resulting in a loss of income—after being instructed to return the vehicle for inspection. During my interaction with the representative from Precision Auto Spray, I was met with an unprofessional and arrogant attitude. On 19 January 2026, I attended Precision Auto Spray’s premises for an inspection. I was instructed to return the vehicle on 22 January 2026 for further work, including partial dent repairs and replacement of window rubbers. Upon returning the vehicle on 22 January 2026, the scratches remained unresolved. I was then informed by a representative of Precision Auto Spray that I should be provided with mixed paint to “patch” the damage myself. This suggestion is entirely unacceptable and demonstrates a complete disregard for professional standards and customer care. Despite the evident deficiencies in workmanship, I was further expected to return the vehicle to Precision Auto Spray for inspection. I refused to do so, given the inconvenience and lack of confidence in the repairer, and insisted that any inspection take place at my residence. On 28 January 2026, an assessor attended my home to inspect the vehicle. Notably, no representative from Precision Auto Spray made any effort to attend. This further underscores their indifference and lack of accountability. The assessor, Mr Scheepers, expressed clear concern regarding the condition of the vehicle. The extent of the damage cannot be adequately captured in photographs and is plainly visible upon physical inspection. In summary, my vehicle was delivered for the repair of hail damage and was returned to me in a materially worse condition than when it was handed over. Mr Scheepers recommended that the vehicle be assessed by Silverlakes ARC. I delivered the vehicle to Silverlakes ARC on 2 February 2026. Upon receipt of their quotation, I was shocked by the extent of the damage identified, including confirmation that certain dents had not been properly repaired. This has caused me significant distress. Apparently Bryte and Precision Auto Spray cannot reach agreement regarding who should be responsible for the damage on my vehicle. Now Bryte has the audacity to request that they want to come and inspect my vehicle again, this after they requested I should take my vehicle to another repairer. It is evident that I as the client are being severely prejudiced!!! My new vehicle which now presents as a significantly depreciated, second-hand vehicle. At this stage, I have lost all confidence in insurer-appointed panel beaters. I am equally aggrieved by Bryte Insurance’s conduct in appointing and retaining repairers of this calibre on its panel. This situation should never have arisen. I am not prepared to accept the prejudice I have suffered. Should this matter not be resolved amicably, I am fully prepared to pursue my legal remedies. This dispute is avoidable and ought to be resolved without litigation. I have lost trust in Bryte Insurance and remain profoundly disappointed by the manner in which this matter has been handled.
56 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
2 (100%)