IB
Iain B
Active since Feb 2026
3
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Reviews
3 reviews2 months ago
BARCLAYS BANK DISASTER
I have had a Barclays account for over 30 year. After moving to Cape Town from London I kept my account. It has received income monthly and a few Debit orders run from it. Well, because I have a South African address, the geniuses at Barclays have suspended my account. And I am advised to reactivate it I have visit a branch- IN THE UK!!!! I need to cancel a debit order and transact( the account is well in credit) but I can't. After many hours( literally) of trying to speak to someone who can help, with zero success, I am resorting to posting on hellopeter. all in the hope of having a sensible conversation with someone at Barclays who both cares and can help. My main bank account is with a digital bank. What a pleasure. It is easy to see how they are going to eat the legacy banks lunch.
53 replies
2 months ago
Locked Out of My Barclays Account — Shocking Service
I have banked with Barclays UK for over 30 years and I have never experienced service as poor as this. I no longer live in the UK and have been locked out of my account for months. During this time, I have had transactions that needed to be concluded, yet I have had zero access to my banking facilities. I have spent hours and hours trying to resolve this through online support and customer service channels, without success. The only solution offered has been for me to physically visit a branch in the UK — an entirely unrealistic requirement given that I am no longer resident there. It is staggering that a global bank the size of Barclays cannot provide a secure remote verification process for long-standing international clients. Instead, I am being denied access to my own funds. This situation is unacceptable and has caused ongoing frustration and inconvenience. I am asking for urgent intervention from a senior Barclays UK representative to restore my account access and provide a practical solution — without requiring international travel simply to access my own bank account.
0 replies
2 months ago
Service rating
I had superior service from Steffyn Jaganath today. Thank you Steffyn. 10/10!
162 replies
Review Distribution
5 Star
1 (33.333333333333336%)
4 Star
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3 Star
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2 Star
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1 Star
2 (66.66666666666667%)