F
Frances
Active since Feb 2026
2
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2 reviews1 month ago
Terrible Service / Daylight *******
I am extremely frustrated with the lack of assistance from Teljoy regarding incorrect deductions and the incorrect status of my account. I currently have two active contracts with Teljoy: • Contract 1: R878 per month • Contract 2: R498.01 per month + R99 “Dress Your Tech” voucher fee (which I have never used) My expected monthly repayment is therefore approximately R1,475. However, the following payments occurred on my account: • 23 January 2026 – I made a manual payment of R1,440 using the settlement/payment link sent to me by Teljoy. • 26 January 2026 – Teljoy deducted R1,397 from my account. • 31 January 2026 – Teljoy attempted to deduct R1,397 again (uncertain if this debit was successful). This means that multiple payments were processed within the same billing period. I first contacted Teljoy regarding this issue on 27 January 2026, where I also provided my bank statements. I followed up again and sent my statements on 11 February 2026, which Teljoy acknowledged receiving. Despite providing proof of payment, I am now receiving messages stating: “FRIENDLY REMINDER OF ARREAR AMOUNT DUE TO TELJOY R4209.00 – Pay to avoid legal action.” This is extremely concerning and unacceptable. I have already paid substantial amounts towards my account, yet I am being threatened with legal action and being told I am in arrears. My biggest concern is that this situation could negatively affect my credit record, which would be unfair and unacceptable given that I have already provided proof of payment. I urgently request assistance from Teljoy to resolve this matter.
53 replies
2 months ago
I was assisted very ...
I was assisted very quickly and very efficiently, very friendly and accommodating
0 replies
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