Active since Mar 2026
I am extremely disappointed with the lack of response and support from Volkswagen South Africa. My vehicle’s headlight was ******, which unfortunately has become a very common issue affecting Volkswagen owners across the country. The replacement cost is around R35,000 per headlight, which places a huge financial burden on customers. What is most concerning is that I have now been without my headlight for eight months, and despite reaching out to Volkswagen multiple times via email, I have received no acknowledgment or response to my queries. I raised concerns not only about my personal situation but also about the wider issue of vehicle component theft affecting Volkswagen vehicles nationally, asking for clarity on: • Volkswagen’s position on the matter • Any preventative measures or design improvements being implemented • Whether there is any goodwill assistance available for affected customers Unfortunately, the complete lack of communication is very disappointing, especially for a brand that claims to value its customers. As a loyal Volkswagen owner, I expected at the very least basic communication, acknowledgment, and some form of guidance on how the company plans to address such a widespread issue. At this point, I am still waiting for a response and hope Volkswagen South Africa will take this matter seriously and engage with customers who are facing these challenges. I sincerely hope this review prompts a response, as previous attempts to contact Volkswagen directly have gone unanswered.
They’re honestly great to work with. They are quick, helpful, and always on top of things. Really appreciate how smooth they make the whole claims process.