MM
Mosuli M
Active since Mar 2026
2
Reviews
0
Industries
Reviews
2 reviews1 month ago
Volkswagen SA – No Response Regarding Ongoing Headlight Theft Issue
I am extremely disappointed with the lack of response and support from Volkswagen South Africa. My vehicle’s headlight was ******, which unfortunately has become a very common issue affecting Volkswagen owners across the country. The replacement cost is around R35,000 per headlight, which places a huge financial burden on customers. What is most concerning is that I have now been without my headlight for eight months, and despite reaching out to Volkswagen multiple times via email, I have received no acknowledgment or response to my queries. I raised concerns not only about my personal situation but also about the wider issue of vehicle component theft affecting Volkswagen vehicles nationally, asking for clarity on: • Volkswagen’s position on the matter • Any preventative measures or design improvements being implemented • Whether there is any goodwill assistance available for affected customers Unfortunately, the complete lack of communication is very disappointing, especially for a brand that claims to value its customers. As a loyal Volkswagen owner, I expected at the very least basic communication, acknowledgment, and some form of guidance on how the company plans to address such a widespread issue. At this point, I am still waiting for a response and hope Volkswagen South Africa will take this matter seriously and engage with customers who are facing these challenges. I sincerely hope this review prompts a response, as previous attempts to contact Volkswagen directly have gone unanswered.
0 replies
1 month ago
Excellent service
They’re honestly great to work with. They are quick, helpful, and always on top of things. Really appreciate how smooth they make the whole claims process.
0 replies
Review Distribution
5 Star
1 (50%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
1 (50%)